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@bhosale21sachin
Flag of India Navi Mumbai, India
Member since March 23, 2016
1 Recommendations

sachin_22

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Hi Everyone, I am an experienced Virtual Assistant with over 6 years of Customer Support along with Market research background. I specialise in Customer Support with anything from email support to answering queries and dealing with invoice queries.I can adjust to match any work requirement and I'm an extremly fast learner. I have experience in a variety of software's including Wordpress, Canva, MS Office, Zendesk, Freshdesk and Shopify. Please contact me for further details. I look forward to working with you in the future. Sachin
$4 USD/hr
18 reviews
4.5
  • 95%Jobs Completed
  • 100%On Budget
  • 100%On Time
  • 11%Repeat Hire Rate

Portfolio

Recent Reviews

Experience

Customer Support

Aug 2013

• Currently working under internal business unit providing Support services for various business applications. • Performing day-to-day Support to maximize system availability and correct operation, diagnose issues, with full ownership of problems to resolution. • Participating in Incident Management Events, Supporting Resolution Activities and providing regular status updates to front-line support teams • Involved in occasional Out Of Hours support around key deployments .

Technical Support

Jun 2012 - Aug 2013 (1 year)

• Involved in the analysis and resolution of application support calls from users. • Monitoring of application servers to ensure cheque clearing procedure. • Participating in troubleshooting the issues in the system and providing support. • Performing loan application checks of the customer on system for further processing of the loan application and reporting discrepancies.

Consultant Spend Data

Sep 2010 - Apr 2011 (7 months)

• Performing data analysis according to client requirement. • Involved in client dealings to solve data integrity problems. • Involved in vendor family creation of related vendors. • Participating in root cause analysis on user queries and drives feedback to team members. • Maintaining a knowledge base of known defects, issues, processes and techniques.

Software Developer

Nov 2009 - Sep 2010 (10 months)

• Providing application support to current and new business applications. • Maintaining and executing production scripts. • Involved in monitoring of all circle environments to ensure payment processing. • Performing business operations and managing reports delivery.

Education

Bachelor of Science in Information Technolgoy

2003 - 2006 (3 years)

Certifications

Professional Certificate (2007)

GEBT

Certificate In Data Warehousing - Informatica

Certifications

  • US English Level 1
    88%

Verifications

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