Profile image of aepaul12
@aepaul12
Flag of India Bengaluru, India
Member since November 7, 2015
1 Recommendations

aepaul12

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Hello, I am Antony Paul, from Bengaluru, India. I have been with BPO/ITES Service Industry for more than 14 Yrs. I am delighted to offer the following freelance services to you : * Audio Transcription * Business Cards Data entry – Into Word / Excel Spreadsheet * Cookery Articles. * Data Entry - into PDF/ Word/ Excel * Directory Scrapping. * eBook 2 Word. * Hand written notes – Converted to Word / Excel. * JPEG, PNG Data Images files conversion into Word / Spreadsheet. * Online PDF Conversion to Spreadsheet / Word / Google Docs. * PDF 2 Word/ PDF 2 Excel. * Prepare Travel Guides (Word Docs / Google Docs Only) * Recipe Writing * Writing Travel Guides. * Web Scrapping * Web Research * Word 2 Excel, Word 2 PDF. Word 2 JPEG. Let me promise you 100% Accuracy & Turn Around Time / ETA. Quality & Reliability - by default shall always be above 100%. :-) Good Luck & God Bless. Thank you, Antony.
$10 USD/hr
8 reviews
3.6
  • 100%Jobs Completed
  • 100%On Budget
  • 100%On Time
  • 14%Repeat Hire Rate

Portfolio

Recent Reviews

  • image of julie60 Project for aepaul12 $20.00 USD

    “I will have no hesitation in asking aepaul12 to help me with subsequent projects. His research was exceptional and was presented to me in an easy to read manner. aepaul12's timing and communication was excellent. You will definitely not be disappointed if you hire aepaul12 for your next project.”

  • image of natalieandlola Write an eBook $220.00 AUD

    “Antony professionalism and quality of work second to none. His expertise in cooking and recipes shows in the intricacies of his work. Highly recommended. I look forward to working with him again.”

  • image of bettyblue254 Help me transcribe something $25.00 USD

    “A very good job and a high professionalism. He did a project on time and put lots of efforts to deliver without a flaw. Excellent communication as well. Will hire again.”

  • image of WillowTalon Write an eBook $40.00 CAD

    “I hired aepaul12 to write an ebook for me. He communicated with me very professionally, and in a very timely manner. All his work was well done, amazing and in a short time span. A joy to work with and would definitely re hire for future projects.”

  • image of Ronnietankl Write a Book $125.00 SGD

    “Thanks Antony ! you did a great job !”

  • image of arnavhossain2015 Project for aepaul12 -- 3 $60.00 USD

    “As usual, Antony exceeded my expectations. Outstanding work ethic. I highly recommend him for any writing or research projects.”

Experience

AM - Operations

May 2012 - Nov 2012 (6 months)

Managed a team comprising of 120 researchers, handled by 2 Team Leads and 5 assistant team leads. Ensure Service Level Agreements (SLAs) for the process are met as agreed with the business partners.

AM – Operations – INBOUND VOICE.

Apr 2008 - Mar 2011 (2 years)

Handled a team of 15 Banking Advisers for HSBC Customer Based in UK. Was responsible for handling different queues on Banking Domain

TL- Ops : Level(3) Communications

Jul 2007 - Mar 2008 (8 months)

Managed a team of 20 process executives, was responsible for training the new recruits and monitor their performance. Provide guidance and feedback.

TL - Ops : BT - In bound Voice

Apr 2003 - Feb 2006 (2 years)

Independently managed a team of 20 process executives. Responsible for mentoring team members so as to work out an achievable performance strategy.

e-Customer Consultant

Feb 2001 - Feb 2003 (2 years)

Worked on both Voice & Non Voice Based processes. Have worked for some of the best Clients based in US.

Education

PGDBA, St.Joseph\'s College of Business Administration, Bengaluru

2002 - 2005 (3 years)

BHM - Bachelor of Hotel Management

1996 - 1999 (3 years)

Certifications

e-CRM (2001)

National Institute of Information Technology, Bengaluru, India

This course was primarily focus on improving Customer/ Client Relation Management. All the Aspects pertain to CRM was covered, had on Job Training exposure and was certified as e-CRM Professional after successfully completed the requisite examination.

Certifications

  • Preferred Freelancer Program SLA
    94%
  • US English Level 1
    85%
  • UK English 1
    78%

Verifications

  • Facebook Connected
  • Preferred Freelancer
  • Payment Verified
  • Phone Verified
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