Adela D. Profile

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$20 USD / hour

brooklyn,

united states

$20 USD / hour

It's currently 12:15 AM here

Joined May 14, 2018

0 Recommendations

Adela D.

@adeladatja94

0.0

(0 reviews)

0.0

$20 USD / hour

brooklyn,

united states

$20 USD / hour

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Web designer and IT help desk

I have done several websites, creating from scratch using Wordpress, Wix and Sharepoint, and also working on HTML, CSS and Javascript and also just redesigning old ones. I have knowledge of photoshop and office package. On the other hand, I have 3 years of experience at IT help desk, and I have done a lot of documentations as well. My native language is Albanian and I know pretty good English and Spanish, and basic Italian.

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Experience

Internova Travel Group

Sep 2022 - Present

• Working in the Service Desk environment • Support & perform updates maintaining content on the intranet • Provide a proactive and consultative approach and design solutions to increase intranet agent engagement and user-friendly navigation & workflow • Design, develop, and manage site content and capabilities, and provide daily onsite maintenance of existing portals following the structured development, test, and release management processes

Vera Institute of Justice

Jun 2019 - Aug 2022 (3 years, 2 months)

• Respond to Help Desk requests in a timely and efficient manner. • Analyze and resolve hardware and software problems in a timely and accurate fashion • Remote tech support, (logmein, Kaseya, Ninja) • Administering Microsoft Active Directory, Azure, Office 365, Exchange, Adobe, Zoom, 8x8, Slack, Sharepoint, Shared Drives • Provide tech support for in-house events which require Audio/Video services and web conferencing

Supercell Solutions

Nov 2017 - Feb 2018 (3 months, 1 day)

•Provided support towards the development of communications, social media, and marketing material using design, publishing, and/or video production software • Designed, configured, and supported websites upon customer desires • Edited photos or logos using adobe photoshop