Hanzel A.

I often describe myself as QA professional, having the mindset to break things but the toolset to create and innovate. I review requirement specifications for technical and customer service contacts to provide meaningful feedback. Create detailed, comprehensive and well-structured action plans and strategies aimed to improve customer service efficiency and productivity. My long-term experience in the service industry has taught me how to meet and exceed each customer's expectations with service that sells. I have assisted all types of customers in all types of settings and I realize that acquiring and maintaining loyal repeat business as well as spreading the word of the business through these loyal patrons is of the utmost importance in every company. I am a multitasker with a keen eye for details and someone who is driven to deliver only the absolute quality of work to my clients. I am open-minded and always eager to learn and fast. I work professionally with minimal supervision.