Denys B.

● Customer service in - and outbound ● Voice, email, chat, social media ● Business intelegence ● Monitoring compliance with project key figures ● Control and responsibility of the service level ● Recognition of personnel bottlenecks in day-to-day operations and deduction of suitable measures ● Creation and responsibility of all project-related reports ● Contact person between IT and clients ● Creation, analysis, optimization of all running processes ● Describe existing problems / opportunities and analyze potential solutions and competence gaps ● Support in all questions and all departments