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$7 USD / hour
Flag of DOMINICAN REPUBLIC
santo domingo este, dominican republic
$7 USD / hour
It's currently 6:56 AM here
Joined May 22, 2019
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Daniel B.

@Danielt94

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$7 USD / hour
Flag of DOMINICAN REPUBLIC
santo domingo este, dominican republic
$7 USD / hour
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Customer Service Specialist

* More than 6 years of experience * Excellent communication skills * Fluent English and Spanish * Sales experience *Tech support experience * Excellent organization skills * Virtual Assitant I realize that customers are the most important part of building a business, and keeping customers satisfied can lead to sustaining loyal customers. My experience in the service industry has taught me how to both reach and exceed customer expectations and provide service that they can count on. I am a focused person, and I am always willing to go beyond the minimum expectations to make sure I serve customer needs. I approach new situations with enthusiasm and enjoy the challenge of learning something new in my work. My background and proven commitment to creating strong customer relationships make me an ideal candidate for your project!

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Experience

Sales agent

Teleperformance
Mar 2018 - Jan 2019 (10 months, 1 day)
On this campaign, I developed a strong sense of sales and how to direct the consumer into closing a sale. I further developed my tone, pace, and control of the call making me very comfortable on the phone and also the customer.

Technical support/ customer service

Vixicom llc
Dec 2016 - Nov 2017 (11 months, 1 day)
Solving technical problems while providing customer satisfaction and providing information and education for customers. This campaign helped me to develop a better sense of what technical support is all about.

Customer care

Alorica
Mar 2016 - Oct 2016 (7 months, 1 day)
On this campaign, I learned to develop a deep sense of empathy when call handling, every customer deserved a unique treatment for themselves. On the year that I worked as a Customer Care specialist, I developed a great sense of intimacy with the customer, solving more than 3,000 queries and successfully providing customer resolution.

Education

Systems Engineering

Universidad Nacional Pedro Henríquez Ureña, Dominican Republic 2012 - 2014
(2 years)

Hischool Diploma

Dominican Republic 1998 - 2012
(14 years)

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