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Flag of Armenia Abovyan, Armenia
Member since November 23, 2017
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I am a linguist . I am a fluent English speaker. I have a nice work experience in call center sphere. Firstly, I was a call center representative, then I became supervisor and now I am the project manager of call center. However, I also want to be a freelancer and combine.
$2 USD/hr
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Project Manager of Call center

Jun 2017

project manager

Call Center Supervisor

Jun 2013 - Jun 2017 (4 years)

▪ Plan short-range action-steps to carry out goals set by the level above ▪ Organize the work group ▪ Assign jobs to subordinates ▪ Direct tasks, jobs and projects ▪ Train subordinates, enforce rules ▪ Lead and motivate subordinates, Develop group cohesiveness ▪ Solve routine daily problems ▪ Control or evaluate performance of subordinates and the department - performance appraisals ▪ Manage a team of call center agents

Call Center Representative

Feb 2012 - Jun 2013 (1 year)

call and receive calls from customers ▫▫ listen to customers requests ▫ answer questions and provide telephone information ▫ to know what action to take when an emergency call is required ▫ promote company products and services ▫ transfer calls to an appropriate area or department ▫ to answer incoming calls ▫ to write emails to the partners of the company



2008 - 2012 (4 years)


Effective telephone communication (2014)

Management Mix,

Effective telephone communication


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