Desktop End User Support in Tokyo

Over 30 years It support, resume available upon request: • Supported all IT software and hardware @ this location. • Maintained the 800k departmental budget • Documented and implemented new IT procedures. • Created new offsite Disaster Recovery location and documented the Disaster Recovery process • Wrote custom software for in-house use using FileMaker, OpenInsight Multi Value Database • Researched and implemented new 10gb network infrastructure. • Maintained our VMWare VM server farm. • Programmed & Maintained 60 Symbol industrial scan guns for warehouse use. • Researched and was lead for security project for a new $250k security system & saved $130k per year. • Researched and was lead for a new fire system project, which integrated into the new security system. • Setup new backup system using Acronis Advanced backup for Virtual Servers. • Supported all IT software and hardware @ this location and 38 remote offices. • Researched, installed and configured Helpdesk software for the IT dept. • Researched, installed and configured new patch management software for the company • Maintained the company AV product Carbon Black • Setup OneNote for the IT department to keep and It bible for fast accessibility of key items. • Researched, installed and configured new RMM product for the IT department to help with support of all the 600+ networked devices. • Setup new pc image server to help facilitate the role out of new pc’s to the company.

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