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Customer Delivery Manager

€450-600 EUR

Closed
Posted over 9 years ago

€450-600 EUR

Paid on delivery
For one of our customers TFC - Talent Force Cooperation - is looking for a Customer Delivery Manager. The Client: As a Customer Delivery Manager you will be responsible for the relationship with the customer, managing extending programs and act as main point of escalation with any issues that arise. Which Performance is expected? • Build and maintain a relationship with the customer. • Search for opportunities and sell them to the customer. • Manage extending programs and act as main point of escalation with any issues that arise. • Coordinate and facilitate delivery of project objectives. • Manage the team - Ensure that daily, sprint and release commitments are being upheld. • Track progress and review project tasks to make certain deadlines are met appropriately. • Assess project issues and identify solutions to meet productivity, quality and customer goals. • Proactively communicate project status, issues & risks to management. • Pro-active managing of the cooperation (different companies and different levels of communication). • Manage Customer Service Expectations, respond promptly to customer needs. • Responsible to thoroughly understand and communicate stakeholder requirements, and manage all requirements accordingly to realize each. • Establish clear ownership for project tasks, ensure that team members have the tools needed, and provide timely feedback. Hard skills: • WO / HBO+ level. • Proven experience in managing On-shore /off-shore delivery teams. • Meets commitments. • Proven experience in working in multidisciplinary teams in a result-oriented environment. • Telecom knowledge (min 5 years). • Speaks and writes English fluently. Person Profile: • A "can do" and "can do now" attitude. • Identifies and resolves problems in a timely manner. • Self Starter with pro-active attitude. • Good communicative skills. • No 9-5 mentality: Flexible. • Team player. • Political sensitivity on different levels. • Motivating. • Direct communication. • Self confidence. • Solution- and result driven. Hours a week: fulltime: fulltime. Contact: Do you recognize yourself in the profile above and are you available on short notice? Please respond within 24 hours with the following documents directly using the application button. 1. Recent and clearly structured CV in WORD format, in which you clearly describe your experience with the requirements from the profile. 2. Motivation letter, in which you reflect on the requirements. 3. Availability and rate/salary. 4. Two relevant and recent references. If you do not fit the profile but you do know someone in your network, you can bring us in contact with this person. For a successful deployment, you will receive a referral fee.
Project ID: 6411814

About the project

2 proposals
Remote project
Active 9 yrs ago

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2 freelancers are bidding on average €1,333 EUR for this job
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Hello! I have the required skills and I would love to work with you on long term basis, please reply back to discuss further. Thank you!
€1,030 EUR in 30 days
5.0 (2 reviews)
2.6
2.6
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My husband has a 7+ years Telecom experience and handled several projects. Please detail the requirement and duration and work areas, and will revert back with the details.
€1,000 EUR in 30 days
0.0 (0 reviews)
0.0
0.0
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An IT professional with over 20 years of experience. Key roles being delivery management, program management. Diverse experience across various cultures. 5+ years at various client locations in the US. Travelled to the UK for a small duration. Can join immediately. I consider myself as someone who wants to take risks, try out different things, question the status-quo and always look for opportunities to bring on improvements. I am a strong advocate of “optimum utilization of our resources” and ensuring we derive “value for money we spend”. My journey has been pretty interesting with many downs and ups. It has provided me opportunities of being resilient, decisive, patient, focused. The professional experience has been quite diverse across technologies, domains (Telecom, BFSI, Healthcare, Manufacturing, Media & Entertainment, etc), geographies, multi-vendor teams. It spans right from being a hardware engineer during my starting days, covering entire development (SDLC) spectrum – application development, maintenance, support, DW/BI programs, Infrastructure-related projects, BPO kind of assignments, IT services organizations, captive set-up and so on.
€1,666 EUR in 2 days
0.0 (0 reviews)
0.0
0.0

About the client

Flag of NETHERLANDS
Netherlands
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Member since Sep 3, 2014

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