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IT Support Technician / Managed IT Australian Company

$8-25 AUD / hour

In Progress
Posted about 3 years ago

$8-25 AUD / hour

We are an Australian based Managed IT Client. Looking for a online virtual staff member / technical support agent. Needs to have good written and spoken English. Phone support will be required. We are in a +8GMT Time zone and will require a technician from 8.30am - 5pm daily. Summary: These roles are for experienced IT Engineers Skills: (We don’t expect you to have all these skills but some working knowledge is an advantage) Good Understanding of SharePoint Good Understanding of Troubleshooting Office365 Good Understanding of network troubleshooting Good Understanding of server 2008/2012 troubleshooting Good Understanding of Citrix/RDS Good Understanding to VMware Good Understanding of AD/DNS Good Understanding of PABX / Phone systems Good Understanding of backup technologies (Veeam, Symantec, Microsoft DPM) Very strong Active directory skills Knowledge of ticketing systems (connectwise etc) Good understanding of Powershell Job Responsibilities: ​Provide remote support to customer networks in Australia Respond to customer enquiries concerning system software and applications. Document and log all actions into ticketing system. Resolve escalated tickets from lower level engineers. Escalation further if required. Strong communication skills Follow customer issues through to completion to ensure resolution and customer satisfaction has been achieved. Desirable qualifications: MCTS, MCSE, MCSA or equivalent Microsoft Certified Professional (MCP) Citrix certified CCNA
Project ID: 29219969

About the project

20 proposals
Remote project
Active 3 yrs ago

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Hello, I have almost 15 years of experience in IT Technical Support role both on-site and work from home. Hope to hear from you. Regards, Claufen Carutcho
$13 AUD in 40 days
0.0 (0 reviews)
0.0
0.0
20 freelancers are bidding on average $19 AUD/hour for this job
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Hey There, Greeting for the day.. I am Microsoft and VCP Certified Engineer with 12+ years of experience on various technologies. I have good hands on experience on Windows server administration, VMware administration. Very good hands on experience on Citrix XENAPP/XENDESKTOP 6.5, 7.6.,7.15, and 7.19, AD, DNS, DHCP, ADFS, FILE Server, DFS, Clusters, Hyper-V..etc Also having good experience on GUI and Non GUI base Powershell scripting Automation. Very good troubleshooting skill, independent worker, dedicated to work and timeline. Glad to discuss more about me while working.... Regards Sachin
$20 AUD in 36 days
4.8 (11 reviews)
4.4
4.4
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11+ Year Experienced Expertise in server management, Migration services, VPS, Dedicated, SSL Certificate, AWS, DNS, CentOS, Cpanel/WHM/Plesk, Web panel, Apache, Debian, Nginx, Ubuntu, Power MTA, Interspire,bitrix I am ready to work with you. Kindly let me know when we can start. Thanks !
$30 AUD in 40 days
5.0 (14 reviews)
3.6
3.6
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IT Support/Managed IT system Expert======= Hi i have seen your requirements and happy to say i all of your requirements fulfill including your required certification technical help like Microsoft O365, related troubleshooting,share point, AD,Domain Controlling,DNS,System Virtualization, Citrix,RDS, PBX, Microsoft PowerShell and all of its related issues. I have 16 year's of Core IT experience including customer Satiesfaction and also have lead to large number of IT team and have necessary certification(MCSA,MCSE,CISCO). Please contact if required any work.
$22 AUD in 40 days
4.8 (7 reviews)
3.2
3.2
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Hi, I am a Data Center Expert and have vast experience in Network Administration, Server Administration, SAN Deployment and Management. I have worked on multi vendor Storages (IBM, EMC, HP, Huawei). I have worked on Vmware Virtualization and Microsoft Hyper-V deployments and management as well. I have Cisco CCNA & CCNP (Routing & Switching), CCNP Security , CCNP Data Center. I have Microsoft MCSA 2012, Microsoft Server Virtualizaton and Hyper-V professional trainings. I have 08+ years of experince in IT industry. My specialties: - Design/implement medium and large scale enterprise networks. - Configure and manage Blade chassis Cisco UCS 5108, HP BLC 7000. - Install and Configure Dell, HP, IBM rack servers and Cisco C-Series, E-series rack servers. - Deployed and configure IBM, EMC and Huawei storage area network (SAN) over FC and Iscsi both. - Configure Cisco Routers (2900, 2800, ISR 3900, 878), Switches (Catalist 6500, 4500, 3750, 3850, 2900, 2960, SG- 300, SG-500) - Firewalls ([ASA 5505, 5515, 5525,5585, Firepower NGFW], Fortigate, Palo Alto, Sophos, Sonicwall, huawei) - Routing protocols (RIP, OSPF, EIGRP) Configuration and troubleshooting Expert and Switching Expert (VLANs, STP, VTP). - VPNs Configuration Expert (IPSEC/L2TP, GRE/PPTP, DMVPN, ZeroTIER etc). - windows servers and Client Expert. - Network Monitoring and troubleshooting expert. I have already completed similar projects for Australian clients. you can check on my reviews. please message me.
$22 AUD in 30 days
5.0 (6 reviews)
3.1
3.1
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Hi I am expert IT support engineer I can provide support to your clients. I am skilled in MS technologies office 365 azure having sound understanding of citrix VDI solution.
$11 AUD in 40 days
5.0 (2 reviews)
2.5
2.5
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I have 10+ years of progressively achievement in IT leadership and an established track record of success in IT industry; Therefore it’s very rare there’s an issue I’ve not come across before. Relevant Skills and Experience: • Network administration • Enterprise solutions • Cyber security • Infrastructure • Virtualization • Wi-Fi solution • Backup • VoIP
$23 AUD in 40 days
5.0 (2 reviews)
1.8
1.8
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I have total 7 years of experience in windows Server administration(2008,2012,2012r2,2016 etc) , Active Directory, IAM, IAM operations,Active Directory migration, ADFS, AD Group policy and configuration(GPO) , Incident and problem management,Implementing cert and production change request, worked on Service Now(SNOW ticketing system, connectwise ticketing system etc),Remedy,Working on Powershell scripting,Deep understanding of powershell scripting,VM ware, Azure Active Directory,AAD connect (Synchronization from on-premises AD to Azure AD), On -premises AD, Office 365,Office 365 migration,DNS, DHCP,TCP/IP,LDAP,DFS, SCCM,sccm patch management,configuration items/baseline, SSO,SQL,SharePoint, SharePoint administration, SharePoint creating sites, web pages etc , OneDrive, Global administrator in Office 365,MS teams,MS Teams administration,powerspps,ms flow, DFS,Cybersecurity(CyberArk), exchange,ediscovery, Microsoft Azure(AIP, Defender ATP, conditional access policies, DLP, PIM etc), . worked with MNC supported more than 30,000 UK, US and Australian users, The requirements matches with my skills set..Please reach me to discuss further on this. I am ready to work 8.30am to 5pm daily.. . Certified MCSE and MCSA Thanks!!
$10 AUD in 40 days
5.0 (1 review)
1.2
1.2
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मैं एक अच्छा डाटा एंट्री ऑपरेटर हूं मुझे आपका काम करने में अच्छा लगता है इसलिए मैं आपका काम करना चाहता हूं
$8 AUD in 5 days
0.0 (0 reviews)
0.0
0.0
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Hi, I am the right person for this project. Experience in IT technical support for almost 3 years and have broad knowledge in this field. I am also have experience in administrative task which is suitable for this job. Thank you for reviewing my proposal and looking forward to your positive feedback. Regards, Naiff Ahmed Hi,I am the right person for this project. Experience in IT technical support for almost 3 years and have broad knowledge in this field. I am also have experience in administrative task which is suitable for this job. I am new in this Freelancer Platform. Give me a chance to do this job and I will give 100% commitments to settle it. Thank you for reviewing my proposal and looking forward to your positive feedback. Regards, Naiff Ahmed
$17 AUD in 40 days
0.0 (0 reviews)
0.0
0.0
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may open gghhhjkkllllljfswzijrhrhrhdhshdiwkwbegufiofpqozrwqassdfgkllmnbvvxyyaqqwwettp00975421qqawrtuklmmbgcxsassdfhhjklppoiizzrrewqqaaaassddfffghhjjkoplnbvcxyaaasddffghhjjkpooiuzzrewqqaaassddfgghjjkkllkmv
$12 AUD in 111 days
0.0 (0 reviews)
0.0
0.0
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I have 10+ Years of experience in administration and problem solving with wide knowledge in multiple domian including AD, FIREWALL,Vmware,office365,desktop,Windows and linux/debian. It will be my pleasure to work with you.
$11 AUD in 24 days
0.0 (0 reviews)
0.0
0.0
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Hello, I am Toluwase by name, a Technical Support Specialist with extensive experience in System Administration(Backup, Microsoft Domain and Directory, Security and responding to tickets), customer support and technical writing. I will like to work with you and your Organization on this project. Could you open the chat so we may further discuss? I am available to start immediately. I look forward to hearing from you. Kind regards, Toluwase
$21 AUD in 40 days
0.0 (0 reviews)
0.0
0.0
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i am it support Engineer india i have experience of 3 years in IT infra looking active directory ,DHCP,Dns also experience in Vmware vshpre
$17 AUD in 8 days
0.0 (0 reviews)
0.0
0.0
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Hello, my name is Paula and I am very interested in work with you. I am an engineer with experience in project management and in online projects. I have plenty experience as freelance, I have worked as virtual assistant and as technical support for customers. My main duties were managing the tasks, arranging the schedule, helping customers with their doubts or problems, writing reports among others. I have also experience in management and in doing different administrative tasks, so I am sure that I am a good fit for your project. Please, contact me to discuss the job. Regards.
$17 AUD in 40 days
0.0 (0 reviews)
0.0
0.0

About the client

Flag of AUSTRALIA
Perth, Australia
5.0
31
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Member since May 26, 2012

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