Hi, my name is Norma and I'm from Mexico. I believe I am well suited for this position as I have worked with calls for over seven years in Spanish and English. My latest position before becoming a freelancer was at Scotiabank S.A de C.V in Mexico (a little over 5 years), however I took care of Canadian calls and sometimes served as translator. My last position was consultant for any topic related to the customer such as escalations and de-escalating, technical issues, system inquiries, training, privacy and security, team leader and supervisor stand in, monitoring calls and coaching.
As a financial advisor for a multitude of customer I was able to keep track of the situation of each and every one of them as well as making sure all the information stayed safe. In case of possible or confirmed compromise I was able to dispatch emergency orders to retract accounts, cards from being delivered, etc.
I might be new to the website, however I can email my letter of recommendation from Scotiabank, as well as proof of studies (Bachelor in Education completed and Bachelor of business administration in progress from the UNAM). I am interested on the 1pm to 9pm shift as I go to college in the mornings, Saturdays or even Sundays aren't a problem.
My price, including the freelancer fee, is $890.00
Thank you kindly for your time and hope to be under your consideration