Hello, my name is Sophia and I will be available 24/6 and capable of assisting you with the following duties ranging from resolving complaints via phone, email or social media, verifying customer account information via phone, receiving customers and confirming reason for contact, cancelling and upgrading accounts, and assisting with the replacement of orders, refunds and exchanges. I have worked as a customer support representative, during which I was required to attend to clients support tickets via Kayako with various issues ranging from order, refund cancellation etc, all of which I was able to do quickly. I'm very tech savvy and I also have experience using software like Kayako, Trello, Infusionsoft, Clickfunnels, G suite and Microsoft Office Suite. I'm a quick learner and will be open to any training imperative for the smooth running of your business and activities. I'm a hardworking, reliable, focused and trustworthy individual who makes use of time management, pays strict attention to detail, adheres to instructions and stays very organized when carrying out my responsibilities. All of which enables me to multitask easily and adapt quickly to changes. If hired, I'm open to starting immediately and also open to negotiations on the payment rate and working hours, Although I'm open to working overtime if required. Please do not hesitate to contact me if my proposal meets your requirements. Thank for your time.