I have extensive knowledge of the ITIL framework and I hold the following intermediate certificates:
ITIL Intermediate Certificate in IT Service Strategy
ITIL Intermediate Certificate in CSI (Continual Service Improvement)
ITIL Intermediate Certificate in Service Operations
ITIL Intermediate Certificate in Service Transition
ITIL Foundation Certificate
IT Manager with over 15 years of experience, in both, small and large organizations in a multi-site environment. I specialize in IT Service Management, Service Desk - SLAs, OLAs, performance metrics and KPIs, Incident/Problem/Change and Vendor Management.
Successfully completed a number of projects in varying industries, obtaining a good working knowledge of different methodologies and techniques.
I would be happy to receive further information about your project.