I am an ITSM Consultant, with almost 10 + years experience in ITSM Domain. I have been predominantly working on BMC Remedy as a Techno-Functional Consultant. I have been part of almost all areas in BMC Remedy consultation including Requirement Gathering, Implementation, Deployment, Integration, Development, Configuration etc. In addition to my industrial experience, my certifications - ITIL Expert, VeriSM, COBIT 5 and Service Now CSA; provides me the flexibility to consult on Process level as well as Product level.