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Zendesk API custom work - custom field drop down on support centre 'my requests' page

$10-30 AUD

Closed
Posted about 6 years ago

$10-30 AUD

Paid on delivery
Hi In our Zendesk support centre, the my requests/my activities page, I need a drop down menu in the form search section that links to custom field I made for 'category'. It's in the Zendesk template file called: [login to view URL] (orange box in screenshot) I managed to add the custom field 'category' to the requests part of the page using a custom api connection (green box in the screenshot) though how do I call on and add the values of the category drop down on the form? The script is below for reference. You will need access to your own Zendesk account or Zendesk trial to test this, and then send me the [login to view URL] page when complete. Payment after it has been sent and I have tested it working. <script> [login to view URL]("/api/v2/tickets/" + "{{id}}" + ".json"). done(function(data) { if (data.ticket.assignee_id) { [login to view URL]("/api/v2/users/" + data.ticket.assignee_id + '.json').done(function(user) { [login to view URL](user); [login to view URL]([login to view URL]); [login to view URL](data.ticket.assignee_id); [login to view URL]([login to view URL]); [login to view URL](data.custom_fields); [login to view URL](data.ticket.custom_fields[1].value); $("." + {{id}}).text([login to view URL]); if(data.ticket.custom_fields[1].value){ $(".c" + {{id}}).text(data.ticket.custom_fields[1].value); } else { jQuery('#' + "{{id}}").text("None"); } }); } else { jQuery('#' + "{{id}}").text("None"); } }); </script> Thank you
Project ID: 16615650

About the project

2 proposals
Remote project
Active 6 yrs ago

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About the client

Flag of AUSTRALIA
Erina Heights, Australia
5.0
10
Payment method verified
Member since Nov 13, 2015

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