Develop Help Desk System in PHP Framework

Need to develop a fully responsive website with a Help Desk system in a good PHP Framework like Laravel

It can take help from 3rd party applications, but should not incur any additional recurring expenditure.

The important features needed include:

1. Support Ticketing system:

-- Three levels of supervisory access (Staff, Supervisor, Admin) to view the replies and whether replied (red flags if not replied on time) and access permissions can be specified

-- Users can send a mail and the tickets will be created

-- Users can get replies by mail as well

-- Unlimited departments

-- Unlimited users

-- Unlimited tickets

-- Assign priority to tickets

-- Support team members can discuss with each other

-- Support team members can convert a reply to an FAQ

-- HTML Mail if required

-- Staff can add documents / media/ canned responses to the reply


-- Logged in Users can download files from Downloads section

-- Admin / Supervisor should be able to add the files from the back end

-- Prioritise / search the files with keywords

3. FAQ

-- Add FAQs as per category --> Question and Answer

-- Admin / Supervisor / Staff can convert a support ticket Q and A into an FAQ

4. Knowledgebase

-- Articles categorised in 3 tier directory . Category --> Subcategory --> Article

4. Online Chat with user (This can be integrated or kept separately in the proposal )

The code should be available on the site and if the staff are online, should show online status, otherwise offline status or away status if the staff is idle for more than 15 minutes

Offline message should generate mail to create support ticket from the mail already collected

Staff should be able to login to answer queries

Any more interesting features are welcome

Skills: PHP, Website Design, MySQL, Laravel, Ajax4JSF

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About the Employer:
( 5 reviews ) KOTTAYAM, India

Project ID: #24545242

19 freelancers are bidding on average ₹30264 for this job


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₹37500 INR in 12 days
(120 Reviews)

Certified! With Freelancer Preferred badge bound to give 100% Quality (Let's Chat) Hello, I will Develop Help Desk System in PHP Framework. Recent Laravel work: [login to view URL] [login to view URL] More

₹25000 INR in 7 days
(164 Reviews)

Dear Sir/Mam, I hope you are doing well..!!! I have gone through your project detail as per my understanding we need to develop a helpdesk website based on your requirement. For more discussion kindly send me a messa More

₹30000 INR in 15 days
(248 Reviews)

Hi, There Thanks for reviewing my cover letter. I am Vikas 'Ethan' more than 6 years experienced in PHP / MYSQL / AJAX /JQUERY / JAVASCRIPT / CSS3 / HTML / HTML5 / WordPress / Joomla / CODEIGNITER / LARAVEL / OPENCART/ More

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(184 Reviews)

Hello I have previous work to develop multiple ticket management systems for shopping company. I read your requirement of ticket management system user level wise. I am Full Stack developer, I use Laravel as main fram More

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(110 Reviews)

Dear Employer, I came across your job post of a need of Develop Help Desk System in PHP Framework.I am having a group of people that are experts in PHP, Wordpress, HTML5, CSS3. We are creative and innovative who think More

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(51 Reviews)

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₹14856 INR in 7 days
(44 Reviews)

Hi Sir! I can design and build a complete responsive website with a Help Desk system using php/laravel as i am expert in it. I have read all the details and can add all the 5 important features mentioned . I can star More

₹25000 INR in 7 days
(13 Reviews)

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(4 Reviews)

Hi, I am a Full Stack developer with 6+ years experience. I can make a help desk system as per your requirements as you have mentioned. Looking forward to hear from you.

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(32 Reviews)

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Hi, Thanks for the proposal. I have read your post reagrding "Help Desk system in a good PHP Framework like Laravel". I have done a lot of work in Laravel and Codeignitor so this seems a nice fit to me. My sites includ More

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