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Develop Help Desk System in PHP Framework

Need to develop a fully responsive website with a Help Desk system in a good PHP Framework like Laravel

It can take help from 3rd party applications, but should not incur any additional recurring expenditure.

The important features needed include:

1. Support Ticketing system:

-- Three levels of supervisory access (Staff, Supervisor, Admin) to view the replies and whether replied (red flags if not replied on time) and access permissions can be specified

-- Users can send a mail and the tickets will be created

-- Users can get replies by mail as well

-- Unlimited departments

-- Unlimited users

-- Unlimited tickets

-- Assign priority to tickets

-- Support team members can discuss with each other

-- Support team members can convert a reply to an FAQ

-- HTML Mail if required

-- Staff can add documents / media/ canned responses to the reply

2. Downloads

-- Logged in Users can download files from Downloads section

-- Admin / Supervisor should be able to add the files from the back end

-- Prioritise / search the files with keywords

3. FAQ

-- Add FAQs as per category --> Question and Answer

-- Admin / Supervisor / Staff can convert a support ticket Q and A into an FAQ

4. Knowledgebase

-- Articles categorised in 3 tier directory . Category --> Subcategory --> Article

4. Online Chat with user (This can be integrated or kept separately in the proposal )

The code should be available on the site and if the staff are online, should show online status, otherwise offline status or away status if the staff is idle for more than 15 minutes

Offline message should generate mail to create support ticket from the mail already collected

Staff should be able to login to answer queries

Any more interesting features are welcome

Skills: PHP, Website Design, MySQL, Laravel, Ajax4JSF

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About the Employer:
( 5 reviews ) KOTTAYAM, India

Project ID: #24545242

19 freelancers are bidding on average ₹30264 for this job

softsolution2000

Hi there can we discuss all the details you shared? I have few questions that may result in more questions as we discuss. I can do the job for sure but would like to be 100% sure about your requirements. I offer to d More

₹25000 INR in 7 days
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8.4
contriverz

Hi there , Hope you doing great !!! Your given requirements review out very well and its should be performed out accordingly with topmost skills. My $kype contriverz1988 I am a full stack developer and having exp More

₹37500 INR in 12 days
(120 Reviews)
7.7
markninja

Certified! With Freelancer Preferred badge bound to give 100% Quality (Let's Chat) Hello, I will Develop Help Desk System in PHP Framework. Recent Laravel work: [login to view URL] [login to view URL] More

₹25000 INR in 7 days
(164 Reviews)
7.6
Brightinfotech3

Dear Sir/Mam, I hope you are doing well..!!! I have gone through your project detail as per my understanding we need to develop a helpdesk website based on your requirement. For more discussion kindly send me a messa More

₹30000 INR in 15 days
(248 Reviews)
7.3
ethancoder1

Hi, There Thanks for reviewing my cover letter. I am Vikas 'Ethan' more than 6 years experienced in PHP / MYSQL / AJAX /JQUERY / JAVASCRIPT / CSS3 / HTML / HTML5 / WordPress / Joomla / CODEIGNITER / LARAVEL / OPENCART/ More

₹25000 INR in 7 days
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webbrains30

Hello I have previous work to develop multiple ticket management systems for shopping company. I read your requirement of ticket management system user level wise. I am Full Stack developer, I use Laravel as main fram More

₹35000 INR in 25 days
(110 Reviews)
6.6
nishantjain21

Dear Employer, I came across your job post of a need of Develop Help Desk System in PHP Framework.I am having a group of people that are experts in PHP, Wordpress, HTML5, CSS3. We are creative and innovative who think More

₹45000 INR in 7 days
(98 Reviews)
6.8
ashishshirsath25

Hello Thanks for the invitation. We are interested in your project as it is exactly within our scope of expertise. =============================== ** We'll surely design new website for a company introductions service More

₹40000 INR in 7 days
(72 Reviews)
5.9
gauravsachdeva87

Hello, please give me your website link I am a professional website developer and WordPress expert. I have rich experiences for Website Design, Theme Optimization, PHP, Mysql, CSS, plugin customization, speedup, graphi More

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Graphikqueen

Hello I am With 5 years of full-stack web development experience.I will provide you best website designing and development services at reasonable price. I can do all type of website like simple informational,eComme More

₹15000 INR in 7 days
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poojaexpertz

Hello sir, As per your given job description, you want to Help Desk System in PHP Framework with an amazing eye catching design, color scheme and layout which will be found in web searches, you will able to manage th More

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programmernabeel

Hi Sir! I can design and build a complete responsive website with a Help Desk system using php/laravel as i am expert in it. I have read all the details and can add all the 5 important features mentioned . I can star More

₹25000 INR in 7 days
(13 Reviews)
4.7
arisentech

Hello, We can develop your great fully responsive website with a Help Desk system in Laravel framework with all features which you want. We have an extensive experience in designing, developing, and marketing. We have More

₹21000 INR in 7 days
(4 Reviews)
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nitinjohnson316

Hi, I am a Full Stack developer with 6+ years experience. I can make a help desk system as per your requirements as you have mentioned. Looking forward to hear from you.

₹50000 INR in 40 days
(32 Reviews)
4.5
neerajdadheech

Hy, I just read your project description carefully and I can do your task in less time as well as less money. If you were interested then drop me a message for further discussion. Thanks Regards Neeraj Dadeech

₹37500 INR in 20 days
(12 Reviews)
3.9
tonybhsl

Greeting, We would like to offer our services for your prestigious project. We have 12 year of experience in developing website and managing websites and application. We can build your Website/app , with an experience More

₹45000 INR in 25 days
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techpriyanka

Hello, I have gone through with your requirement and i have experienced web developers, so i can fulfill your requirement. I would be glad to work with you. Looking forward for your positive response. Thanks and Rega More

₹25000 INR in 7 days
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PlanetAndroid

Hi, Thanks for the proposal. I have read your post reagrding "Help Desk system in a good PHP Framework like Laravel". I have done a lot of work in Laravel and Codeignitor so this seems a nice fit to me. My sites includ More

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yadavanujcse

Hi, I am a web artist and caters to multiple startups in Delhi India for their digital content, user experience, user interface, web development, handy utility programs and automation with the blend of IOT. I have More

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