Build a Twilio Flex Contact Center Solution
$30-250 USD
Paid on delivery
Hello. We are a call center looking to build out a Twilio Flex solution. Please only apply if you have experience with Twilio/Twilio Flex.
Must-haves:
Predictive dialing
Ability to transfer and merge calls seamlessly - we need to be able to cold transfer and also merge i.e. create a conference with a third party and hand off a client to the third party
Ability to make large quantities of outbound calls
Ability to receive inbound calls directed to specific numbers
Ability to choose phone numbers in other countries - for this project specifically, Canada. We are trying to reach clients in different provinces and will need to be able to set up a phone number/multiple phone numbers that will match the area code of each different province
The ability for a team leader to barge into and listen in on calls
Call scheduler (if a client says call me back, operator can schedule a time and see from a calendar when their appointments are coming up)
The ability to record and download all calls made - meta data including call duration, operator name, client name, client phone number, call outcome and ability to filter by different metadata tags
The ability to bulk upload thousands of leads at a time and to download campaign results
The ability to write dispositions and reattempt rules
Nice-to-haves (not 100% necessary):
Dashboard showing caller analytics
Automatic voicemail drop (operators record voicemails ahead of time and drop them in when they reach an answering machine instead of reciting one each time)
Delivery:
Within 4 days
Project ID: #32444901