Service Order Dispatch System
I need at least 3 years PHP/MySQL experience and this project must be based on the Laravel Framework
We serve many companies to provide after-sales service package. End-user apply for the service request by calling the business service center (offline), End-user’s request and information will be recorded in our system by our Service Order Recorder. Next, our Primary Order Dispatcher will distribute the Service Orders to the Service Providers. Then the Oder Dispatcher of Service Provider will assign the order to the Service Group or Engineer. The Service Engineer will contact to the End-User to make reservation and then visit End-user. After that the Service Engineer work to solve End-User’s problem, this might need Service Engineer go to End-user’s place serval times. Finally, End-user signature to conform problem is solved.
Service Engineers need to take pictures and then upload to our system. The system actually a CRM, and most like a ticket system. The system will send E-mail notification or SMS to the End-user and anyone related to the Service Order when any important event happen, e.g., service order assign/reopen/close.
Finally, encourage End-user to feedback for this service and then service closed. All the data of service order will be analyzed and statistice by the system, serval reports will be generated, in order to evaluate the Service Providers and Serivce Engineers.
I need at least 3 years dedicated PHP/MySQL experience and this project must be based on the Laravel Framework.
4 milestones are required:
1. Architecture Design Document, Data Base Design, UI Interactive Design
2. Basic function: User Role and Permission management and Service Order work flow (dispatch, tracking, statue update)
3. Configuration/Operation function: Event Notification by Email or SMS, System configuration/operation, statistic/report , support add customized fields for role and service order
4. UAT (User Acceptance Testing): at least 1 week