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Technical Support Representative Needed

$15-25 USD / hour

Closed
Posted over 11 years ago

$15-25 USD / hour

Position: Technical Support Representative I We are seeking dedicated and motivated employees looking for a career in customer service / technical support and are looking to work with one of the world's leading web hosts and provide exceptional customer service on a consistent basis. We currently have openings on the day, night and graveyard shifts in its Houston or Austin, Texas locations. Job Description: Front line support via live chat and telephones. Troubleshooting a variety of technical and non-technical issues customers are having with their web hosting plans and services. Provide technical support for level one escalation issues via helpdesk. Performs miscellaneous job-related duties as assigned. Required Skills: Excellent written and verbal communication skills in the English language. Ability to work well with a team in a fast paced, constantly changed environment and follow instructions from supervisors and senior colleagues. Outstanding customer service skills and a dedication to the customer service experience. Dependable to be at work during assigned shifts and to complete work as expected. Knowledge of FTP, DNS, cPanel and WHM preferred. Ability to multitask and meet specific goals set by supervisors and management. Experience with documenting procedures. Ability to troubleshoot basic web hosting and technical procedures as needed. Thanks, and have a great day!
Project ID: 2501100

About the project

31 proposals
Remote project
Active 11 yrs ago

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31 freelancers are bidding on average $17 USD/hour for this job
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Would be glad to work with you!
$20 USD in 40 days
5.0 (129 reviews)
6.2
6.2
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Let me know if I can be considered
$15 USD in 36 days
5.0 (15 reviews)
3.9
3.9
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Hello, I can do customer support. More details in pm.
$15 USD in 20 days
5.0 (4 reviews)
3.3
3.3
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php/mysql team
$20 USD in 30 days
5.0 (9 reviews)
3.0
3.0
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5 years of technical support both remote and on site .
$20 USD in 40 days
5.0 (1 review)
2.8
2.8
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Please check PMB
$20 USD in 35 days
5.0 (1 review)
1.4
1.4
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Our team understand customer support.
$15 USD in 40 days
0.0 (0 reviews)
0.0
0.0
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Hi I have experience in web development and as your specification I have knowledge of technical skills as well. Regards Sandeep Sharma
$15 USD in 8 days
0.0 (0 reviews)
0.0
0.0
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Have necessary experience and expertise, please check the PM for details
$15 USD in 40 days
0.0 (0 reviews)
0.0
0.0
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Hello friend please check PM thanks.
$15 USD in 10 days
0.0 (0 reviews)
0.0
0.0
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I am very glade to work with you. I can provide very efficient solutions to the clients as I belongs to the same field u want. I am ready to work very efficiently.
$20 USD in 22 days
0.0 (0 reviews)
0.0
0.0
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I am experienced technical support analyst with over 7 years of experience. I hold a bachelor degree and have excellent communication and rapport building skills. Detailed orientated and very customer service driven. My skill set would meet and exceed your stakeholders expectations.
$22 USD in 25 days
0.0 (0 reviews)
0.0
0.0
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I have read your post and found that your company is in need of a Web Hosting Technical Support. I am very interested to apply in this position. I have worked as a Technical Support Representative at 1&1 Internet, a web hosting company based in USA. I was able to work for 2 years and 4 months. It is my main responsibility to provide technical support to our US and UK clients regarding either through Phone or Email. Providing excellent customer service and ensure that all their inquiries are taken care of are always my main goal. I am very familiar in using cPanel and other hosting accounts like 1&1's Admin Panel. I am also comfortable in different CMS Applications particularly on Wordpress, Joomla, Drupal either via FTP or via cPanel. There might be new applications or programs that I might not have known but I am a fast learner person and willing to undergo training. It is always my commitment to work and grow longer with the company. As a proof, please see attached CV about my working experiences and the duration that it took me to work with the company. Aside from the above, I also possess the following qualities: 1. Reliable 2. Hard Working 3. Responsible 4. Fast Learner 5. Flexible Looking forward to work with you soon! Best, Joselle N.
$15 USD in 30 days
0.0 (0 reviews)
0.0
0.0
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Would love to help you out with this.
$20 USD in 40 days
0.0 (0 reviews)
1.3
1.3
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Hi! We can provide you best of Tech Support agent that we currently have ho have handles same projects before. We have been 8 years in the BPO industry and we do offer all types of BPO services around the globe. Thanks!
$15 USD in 40 days
0.0 (0 reviews)
0.0
0.0
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Hi Goodmorning/Afternoon, My Name is Anityam Kalita, Allow me to introduce myself with my experiences as a Customer Support Associate & Telle Caller. Customer Support Associate: 1. Macys Credit Customer Service (MCCS): I have worked 24 Months for Macys (A chain of departmental store in U.S.) as a Customer Service Representative through HCL Technologies Pvt. Ltd, Noida (India). As a Customer Service Representative my key role was to solve all type of credit queries that customer had with their Macys Store & Visa Credit Cards. Also to help customer's with their online shopping while educating the benefits of shopping more with Macys. Now while doing this job i enjoyed a lot as i love to interact with different people over the phone which results in maintaining a good rapport with the customers and receiving excellent customer service feedback. Working for Macys was like winning a star for you have to go through all the hurdles (Irate Customers, Account Deleting Customers, Unhappy Customers etc). So, in short i would love to work again if i were given a chance. 2. AT&T (U.S): I have worked 18 months with U.S. AT & T as a Technical Support Associate. Well it was all a different experience working in a Technical Profile for I was responsible to give remote assistance to people who had Network & System Issues. Inorder to resolve clients queries sometimes it takes about 1-2 hrs of time, but it was all a great experience. Besides this, I worked as a 3rd Party Debt Collector for Monarch Recovery Management and Tate & Kirlin Associate (U.S) through Jindals Intellicom (Delhi). Telesales: Talking about telesales i believe Telecallers never sell a product instead they sell their ideas and views to another person on the other end of the line and once the contact is established and customer buys his/her ideas we call it a Telesale. Now i have a total 5 yrs of Experience in Telesales as a Telle Caller, the following are the few campaigns that i had work for in my career: 1. Yellow Pages (U.S): In this campaign my job was to call other business services for getting them listed with One of the Yellow Pages Company located in US. Offering various kinds of benefits and plans was one of the tool that helped me in getting the numbers rolling. 2. Mortgage (U.S & Canada): In this project i was suppose to take down a mortgage survey from the clients and later make it a hot transfer to the Mortgage Officer close the deal, after getting an application done. Now talking about Mortgage, it is not a easy task as it needs a lot of patience and convincing power. Still i was successful in achieving my targets on a daily basis because of positive thinking, strong will power and a belief of never giving up on any customer without trying to convert them. 3. Debt Consolidation (U.S): Through this project I believe I have helped a lot of people in saving their money while consolidating their unsecured debts with something good which i offered and as a customer they accepted. 5. Pay Day Loan (U.S): This campaign was good and was customer oriented for it actually helped people. People who were in need of urgent money was getting a good response through this campaign. 6. Credit Card Processing (U.S): It was another new experience for me as my job was to contact those customer's who were paying high interest on their Credit Processing though the Card Card Machine. My job profile was to educate the customer's what they are paying and what they can save once the Credit Card Processing gets transferred to our clients. Anyway, it was a great Call Center Experience I've had in my BPO Career. As i always believe that___"A mountain cannot be higher than your confidence because once you reach the top it will be always under your feet". So, I would like to get myself hired if my skills and experiences can help you in growing your business with a smile on your customer's face.
$15.01 USD in 54 days
0.0 (0 reviews)
0.0
0.0
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I am senior network administrator with experience with CPANEL/WHM, Virtualmin/webmin. I also have indepth knowledge of Enterprise DNS architecture using BIND9 on linux platform, Domain name registration and troubleshooting of related technologies like CentOS/Cloudlinux Servers running Cpanel, WHM Customer account management etc. I can install and manage Cpanel/whm on Centos/Redhat/cloudlinux, setup and config the DNS servers and can also handle the server consolidation using vmware. I worked as a Technical support engineer for Linksys(Cisco SOHO) for US customers and hold multivendor IT certifications including CCNP, CCIP, CCNA Voice, CCDA, Checkpoint CCSA etc. I can provide excellent Technical support for web-hosting with quick resolution of tech/non tech issues to achieve higher level of customer satisfaction and ready to work full time for this position at the mentioned rate. Kindly check my portfolio for more detail on my It skills and experience. I strongly believe i have all the experience and knowledge for this job, looking forward to work with you.
$25 USD in 50 days
0.0 (0 reviews)
0.0
0.0
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Introduction I have worked 12+ years as Computer Tech Support specialist (Inbound Voice , Chat & Remote log in - US callers) for US companies like Apex data service, Inc, AOL online services etc. I have been working for the past 8+ years as Sr. Tech support specialist - Team Leader (Inbound voice , Chat & Remote log in) for a US company from my fully setup call center (Home Office) with US local phone number from my home at Bangalore, India. I need ZERO supervision as I am a highly self motivated person, I do not work as an employee of an organization, and instead I consider the organization as my own & do my best to fulfill the needs. This is proven from my track record. I have a natural in born talent to find & fix problems of any thing which does not work or failed to work as I like to take challenges to keep on feeding my hunger for knowledge. I am looking forward to work with your esteemed organization. Please reply to me if you have a suitable opening for me. Best Regards Ramanath
$15 USD in 48 days
0.0 (0 reviews)
0.0
0.0
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I worked for the same kind of profile, hence I feel I can do it very well. For more information please refer my resume.
$15 USD in 25 days
0.0 (0 reviews)
0.0
0.0
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Speedy troubleshooting guaranteed. Expertise on hosting both linux and win. regards erkin
$15 USD in 45 days
0.0 (0 reviews)
0.0
0.0

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Flag of UNITED STATES
Lansing, United States
0.0
0
Member since Jul 6, 2012

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