Onsite field engineer

General Tasks for the Onsite Engineer ➢ Hardware Installation/De-installation/Racking and Stacking as long as this is not a project ➢ Break-Fix and Escort Service ➢ Site Survey for LAN/WLAN on project base ➢ Site Specific Documentation will be provided by CUSTOMER. Maintenance of operational documentation will be done by CUSTOMER. ➢ Device initial configuration (to make device remote accessible, configuration remotely) Support will include following Hands & Eyes activities for these services and handled on a project base: ➢ Device installation during new network built up ➢ Service Request fulfilment ➢ Change-Management ➢ Hardware lifecycle management ➢ IP address Assignment ➢ Support relocation activities ➢ Site survey for LAN and WLAN ➢ Install the network device as per the predefined instructions from the remote team ➢ Provide smart hands and feet support in incident troubleshooting ➢ Coordinate with remote support team in Incident troubleshooting ➢ Replace faulty network components with replacement to resolve incident ➢ Connect console cable to device and do screen-sharing with remote engineer in cases when the device is not accessible remotely ➢ Spare-parts management of devices in CUSTOMER Asset room at Sites ➢ Device uninstallation and arrange for disposal Technical Skills ➢ (very) good know-how in Network / similar to Cisco CCNA level