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Helpdesk (L1) Japanese (from home)

$30-250 USD

Closed
Posted almost 2 years ago

$30-250 USD

Paid on delivery
Please quote your daily fees (8 hours) in your bid. We need a Native or near native Japanese level helpdesk technician to work from home helping users with PC troubles during business hours. If you are new to IT but have interest in computers and can catch new concepts quickly, during the initial months we can have a non Japanese engineer assigned to help you if you get stuck at any point, so that our engineer can give you some tips and you can apply the same to support the customer. This is a long term position. We prefer residents in Japan but if you are fluent in Japanese and you can commit long term you can apply from any country. Primary Job Responsibilities Incident/Request/Problem/Knowledge Management 1. Perform Incident and Request Queue Management for clients and assign the tickets as appropriate 2. Provide first level contact and convey resolutions to customer issues 3. Properly escalate unresolved queries to the next level of support 4. Walk customers through problem solving process 5. Follow up with customers. 6. Utilize excellent customer service skills and exceed customers’ expectations 7. Ensure proper recording, documentation and closure 8. Recommended procedure modifications or improvements 9. Acquiring and maintaining knowledge of relevant product offerings, current support policies, and methods of support delivery, in order to provide technically accurate solutions to users. 10. Other related tasks and responsibilities as directed by the Service Support Team Lead or his designate(s) 11. Additional responsibilities include: a. Comply and adhere to operational processes and security policies b. Use of Service management tools for Incident, Problem, Change and Configuration management c. Use of monitoring and management tools for the devices and infrastructure applications d. Attend all operational and project (ad-hoc) related scheduled meetings as required e. Your working hours will be in accordance with the normal business hours at the client sites that you are servicing. Normally 9-6PM Japan time. Key Performance Measures: Performance • Volume of tickets • Average handle time • SLA Service Level Agreement Compliance • Schedule Adherence
Project ID: 33670186

About the project

10 proposals
Remote project
Active 2 yrs ago

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10 freelancers are bidding on average $164 USD for this job
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I would like to know more about the job. How many days per week will I work ? --- I am a native Japanese speaker. I have worked as a translator and a proofreader for more than 20 years. Accreditations: • TOEIC score: 900 • The EIKEN test in Practical English Proficiency – Grade pre-1 • Japan Translation Federation (JTF) translation test - Grade 3 (English to Japanese) I attended Osaka University where I majored in Japanese. After graduating, I worked for a localization division of a Japanese Game Publisher in Osaka, for a period of 13 years. My duties involved the translation of in-game content and manual booklets for more than 100 games. I also translated internal company documents such as marketing reports and design documents. I have been working as a freelance translator ever since I left the company, and my portfolio includes translations for e-learning systems, agreements, brochures for universities, and many more. I have translated the texts for Zoom, Fuerogames, Halfbrick Studios, MoonActive, TOEFL, OAG, trippiece, Xenex and more and more companies. I am completely fluent in Japanese and English and received high distinctions in all my language courses as you will see in my accreditations above. I am responsible, mature and enjoy working autonomously as well as part of a team. I am a great communicator and get on well with everyone around me, which makes me very good at what I do professionally as a translator.
$160 USD in 1 day
5.0 (3 reviews)
1.9
1.9
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Dear, I am a native Japanese speaker and experienced in customer service for fashion E-commerce. I am new to IT but have interest in computers. Currently, I am based in Central time in the U.S. Please let me know if you still look for someone for this project. Thank you!
$140 USD in 7 days
5.0 (2 reviews)
2.0
2.0
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I m happy to work. I have experience in this type of work. I am honest and flexible in communication
$140 USD in 7 days
0.0 (0 reviews)
0.0
0.0
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keep this free for you just your trial base so would you like to get some help without any charges rather then you pay something keep enjoy the service. Regars
$140 USD in 7 days
0.0 (0 reviews)
0.0
0.0
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Hello I know you are looking for someone with fluent japanese or native japanese person. I am not a japanese but I can help in IT really support in English, if this would solve the purpose I would beoe more than happy to join your guys. I have worked in the past with different languages people with the help of translater. but I know that's in bits and pieces. But if anything in English language you need I would be more than happy to join you guys. Thanks
$233.33 USD in 30 days
0.0 (0 reviews)
0.0
0.0
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Hello I am New Here but I have over 5+ experience in Data Entry and Research plus Content Writing. I am sincere and Hardworking. Please give me a chance to work with you. Best Regards Sheetal
$240 USD in 7 days
0.0 (0 reviews)
0.0
0.0
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Hey ☺️ My self Anila , I recently completed my BS IT degree , I read your project and getting interst in it contact me dear
$140 USD in 7 days
0.0 (0 reviews)
0.0
0.0
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Hi Team, I'm interested to do this job. I have knowledge in Helpdesk support. Ticketing tools Resolving employees issue Remote Desktop support Managing the ticket related issues raising a ticket etc. it will be honour for me to perform this job.
$170 USD in 7 days
0.0 (0 reviews)
0.0
0.0
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I am interested and charges per hour is 4$, I'll complete the target date pls send the details to my mail.
$140 USD in 7 days
0.0 (0 reviews)
0.0
0.0
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I’m interested to hear more about the project and the subject matter of the lectures. If you award me the project, I’d be pleased to discuss this further and get started for you as soon as possible. Thank you.
$140 USD in 7 days
0.0 (0 reviews)
0.0
0.0

About the client

Flag of JAPAN
Kawaguchi, Japan
5.0
31
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Member since Apr 1, 2010

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