I want consultation on how to best automate my business' retention systems

Closed Posted 3 years ago Paid on delivery
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(Automation) We have run several retention experiments that proved to be valid. They are quite effective and now that the business is growing we need to automate them because we can no longer run these systems manually

We have an online grocery app. We deliver groceries to customers' homes

We have 3 experiments that we want to automate:

1- Order Feedback:

After the customer receives her order, we send a WhatsApp message from our customer care number to her private number. The goal of this message is to get her feedback on her order.

2- Order Reminder:

After 7 days of the customer's last order, we send her a reminder to make an order. And this also is done manually through WhatsApp.

3- Gifts Messages:

Customers receive gifts in their first 4 orders. So, what we do is to send them a picture with a progress bar that indicates what gift they received today and that there is a gift awaiting them in their next order. This is being done manually through WhatsApp.

This was doable for one person in the last period, however as we are growing now and the average daily orders is increasing, this is not practical anymore.

Using WhatsApp as the channel for all the previously mentioned systems was very effective. We believe that part of it is because everyone has WhatsApp and is familiar with it. But we also believe it is about the conversational dynamic of that channel (a conversational channel provokes interaction from the customer).

Now, How might we automate all the 3 systems without sacrificing the Whatsapp benefits (Familiarity + conversational experience)?

Growth Hacking Process Automation Customer Retention Marketing

Project ID: #27940509

About the project

14 proposals Remote project Active 3 years ago

14 freelancers are bidding on average $57/hour for this job

ranadeep1

HI employer, I have gone through your description and understand your requirement to automate the 3 process 1- Order Feedback, 2- Order Reminder, 3- Gifts Messages for which I can help. We can use whatsapp API linked More

$50 USD / hour
(1 Review)
1.7
tracygearth

I would do the work as need to implemented of experience gained and automation of exist and further creating new features. Now I believe in give more than take, so always contribution in any form create GREAT Results. More

$50 USD / hour
(0 Reviews)
0.0
drkamlakantj

you can assign your work to me, i'm interested in your work.i have experience in marketing, i think i will be fit in your requirement

$56 USD / hour
(0 Reviews)
0.0
soutSol

Hi, I have created many customised solution for whatsapp(You can check my profile for same). If you give me access on your API, I can create a whatsapp connector for you which will fulfil your requirement given above More

$50 USD / hour
(0 Reviews)
0.0
leohfernandez

Hi there, I'm pretty sure your task is doable with Whatsapp Business API, depending on how you handle your database. I've done similar integrations before; we would need to use additional software like a customer supp More

$50 USD / hour
(0 Reviews)
0.0