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Customer Service & Admin Superstar!

$3-10 NZD / hour

Closed
Posted almost 6 years ago

$3-10 NZD / hour

Title: Customer Service & Admin Superstar! Job Summary: We are a growing online store based in New Zealand. We are looking for an experienced customer service representative/admin person with superior customer service skills and strong written communication. Most interaction with customers will be by email so you must have the ability and experience to communicate with customers quickly and effectively from various backgrounds. You will also be required to track and update customer orders so will need to have excellent attention to detail. You must have basic to intermediate Microsoft Office skills, particularly in Excel. Please send through your CV/Resume highlighting your skills and experience! Hours & Availability: (Ongoing) 15-20 hours per week. With the potential to increase to 30-40 hours later Must be • Able to work between July and August 2018 • Able to work between Monday to Friday, and the occasional weekend • With the agreed hours of work must be between 8am to 8pm New Zealand Time Key functions include (but not limited): • Customer Enquiries • Customer Complaints and feedback • Refunds and Returns • Track and update customer orders • Reconciling Orders • Liaising with our supplier / procurement team • Data entry and admin duties • Any Adhoc or other tasks required Skills & attributes required: • Proven superior customer service (3+ years) • Excellent written communication in English • Basic to intermediate Microsoft Excel skills, Microsoft Outlook, Google Drive experience • Excellent attention to detail Job Performance: • The successful applicant will have monthly targets and KPI (key performance indicators) for review.
Project ID: 17118130

About the project

36 proposals
Remote project
Active 6 yrs ago

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36 freelancers are bidding on average $7 NZD/hour for this job
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Hello, I can help with you in your project Customer Service & Admin. I have more than 5 years of experience in Customer Service, Customer Support, Data Entry, Excel, Order Processing. We have worked on several similar projects before! We have worked on 300+ Projects. Please check the profile reviews. I can deliver your job with in your deadline. Please ping me for more discussion. I can assure the 100% job satisfaction. Thanks,
$10 NZD in 40 days
4.9 (390 reviews)
8.2
8.2
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Hello, I have read and understood what has to be done in this task. I have sound experience in performing such kind of work as I have done lot of project of similar kind in the past. I think I can assist you in getting this task done with more focus on quality and getting it delivered on time. Hoping to serve you in the best possible manner and completing it to your level of satisfaction. Looking forward to work for you. Hope to hear from you. Have a nice day. Regards, Nidhi
$8 NZD in 40 days
4.8 (125 reviews)
6.5
6.5
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Hello, I am a detail-oriented person and with over seven years of administrative work. I am proficient in Microsoft Office programs (Word, Excel, Powerpoint), Google Drive (Spreadsheets, Docs) as well as the social media management (FB account creation, Posting, Commenting and Engaging with followers, Creating Page) and am also familiar with the internet and its applications. I am a self-motivated, hardworking with great communication skill, detail-oriented, capable to follow instructions easily and open to learning new tools. I make it a point to always accomplish my duties and responsibilities efficiently. Thanks Chetan
$11 NZD in 40 days
5.0 (41 reviews)
6.4
6.4
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Hello I would like apply for this job with a confidence to execute customer service job for online store. For the last couple of years I have been working with three top rated ebay and Amazon sellers as customer service agent. As a customer service agent I worked in Thunderbird platform for emailing, Tawk to live answering service. If I get the chance to take part in this task I will ensure quality service and maintaining all the tasks as per requirement. Please consider and allow me to have chance to serve you with efficiency. Thanking you Neo
$3 NZD in 40 days
5.0 (34 reviews)
6.0
6.0
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My name is Beverly Maniago. I have been doing freelance work through this website since 2005. I have a Bachelor’s degree in Mass Communication and have seven years of experience in customer service. I was an email, chat, and phone customer representative for a number of US-based companies, including but not limited to America Online (AOL), Verizon, and AT&T. I joined Freelancer.com in 2005 to pursue my passion for writing. I worked with many international clients from different countries and wrote numerous articles and ebooks on a range of topics. As you can see on my profile, the majority of them are quite happy with my work. This gives you an assurance that I have excellent written communication skills. Last year, after suffering from writer’s block, I decided to go back to customer service and worked for a Canadian-based company that sells quilts. I was responsible for managing customers' accounts and updating them on the status of their orders. My job description also includes making and sending prepaid shipping labels, using Shopify, and coordinating with the shipping department and the top management to improve customer satisfaction. I am confident that my qualifications and passion are aligned with your current needs. I am very hardworking, resourceful, meticulous, always excited to learn, and always happy to take the extra mile to contribute to the growth of the company I work for. I am available to start right away. I am looking forward to hearing from you.
$11 NZD in 40 days
5.0 (28 reviews)
5.5
5.5
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Hi we can assign female virtual assistant who will be expert in customer support and admin support. we can help you with best customer service. Votiko is established in 2004. Votiko has 45+ superstar telemarketers Team available to provide telemarketing service. At votiko, we have a professional, high performing and vibrant work force. Our values are integral to our success, and they are what differentiate us from the rest. Votiko provides the range of services: Outbound call Center Services The Outbound call center may be defined as the center that makes outbound calls either to the existing or potential customers on behalf of a company or a client. Our specialization in outboundprovides the best creative, dynamic and cost effective outbound call center solutions. - 24X7 Customer support - Outbound Callcenter Service - Appointment setting service - Cold calling - B2B & B2C Lead Generation Services - Market Research & Surveys - Collection Services Inbound Call Center Services Our professional approach to provide the best inbound call center solutions for companies/organizations results in an increased revenue. - Inbound Sales Services - Enquiry Handling Services - Help Desk & Technical Support Services - Call Handling service - 24X7 Chat support service - Administartion and Virtual assistant support Whichever you choose, we will do our best! Glad to meet you . Votiko team
$7 NZD in 40 days
5.0 (6 reviews)
4.9
4.9
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I did a lot of work as data entry virtual assistant, Customer Support Representative. You can check this current position at this reputed agency - https://www.freelancer.com/projects/data-processing/massage-spa-website-needs-level-13626603/ I can perfectly do your project work and able to complete full work in a shortest possible of time with 100% accuracy, perfection and according to your given instruction. I am ready to show you cost-free sample work for the project right now. I can say undoubtedly that I am the right person for whom you are looking for your project. Let’s discuss in PM so that we can start working on your project right away. I am waiting to have your quick positive reply. Thanks.
$6 NZD in 40 days
4.8 (41 reviews)
5.0
5.0
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Good day! I read with interest your posting about Supplier position. According to your job description you need a fast one for helping you in your tasks. And yes you have mentioned about your time. For your kind information I want to let you know that I can do work nights, weekends, extended hours, and holidays as needed without any single time schedule problem. I was part of the BPO company for 4 years as customer service rep, inbound and outbound sales, collections and retention specialist. I had been also part of a Local Escalation for more than 3 years. I am able to organize and manage files, tasks, schedules, and information. I am proficient computer skills, including Microsoft Office Suite (Word, PowerPoint, and Excel); scheduling appointments/updating calendars. I want a long term and stable job where i can help your business and company. I can assure you that I will be able to assist you in your task in time with quality work. Moving forward, I can dedicate 40 hours/week to your company, and my daily hours are negotiable. I’m very excited to assist you in making your your business and company successful – please feel free to contact me directly to discuss this position further. I am always available on Email. I am waiting to be hired in this project to show my skills. Best Regards, Maria Teresa Lacson
$7 NZD in 40 days
0.0 (0 reviews)
0.0
0.0
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I have 5 year of experience in web developing.I am a reliable, efficient, dedicated, and enthusiastic person. I can deliver projects on time and in 5 years of experience in website development, I already had developed websites and web-based systems from scratch that follows the best practices and good design concepts in website development using WordPress,woocommerce customization, SEO,APIs(Facebook, Twitter,Google,Bookeo), php, Jquery, html, css, ajax, MySQL and WordPress,Woo-commerce customization and admin side data entry.
$7 NZD in 40 days
0.0 (0 reviews)
0.0
0.0
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Hi, Ive been with customer service for a decade. I know the do’s and dont’s of it. I can send you my cv incase you want to check all my skills. Thanks Relevant Skills and Experience i have been in BPO business for a decade or more. I know how to handle customers with empathy and skills.
$7 NZD in 10 days
0.0 (0 reviews)
0.0
0.0
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I have successfully done many customer services projects for the past 2 years. From that experience, I have gained skills for this type of project identifying my weak points and mistakes and have used them as an opportunity to learn by working on them. Now I have the confidence that if given the chance I will deliver in accordance with your expectations. Your response will be highly appreciated. Thank you.
$7 NZD in 40 days
0.0 (0 reviews)
0.0
0.0
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Hi! I am christina. I have good communication skills and willing to work with the time frame you have set.
$7 NZD in 40 days
0.0 (0 reviews)
0.0
0.0
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Hello, My name is Kayli, i just wanted to advise you that i have more then 8 years of customer service experience, I am also very good at talking with customers and getting the best result possible to satisfy the customer, I am available to work all hours needed, I havr high-speed internet as well as the ambition to go above and beyond to meet your standards as an employee. Thank you for taking the time to read my proposal and any further questions i'm more then willing to answer. Kayli Williams
$8 NZD in 40 days
0.0 (0 reviews)
0.0
0.0
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My experience working in an administrative field for more than 10 years now has brought me to gain knowledge in working in MS Office, administrative task and overall clerical responsibilities. I am a fast learner and an enthusiastic individual who loves to learn new skills. I'm fun to work with and I always see to it that I finish the work assigned to me earlier than expected. I believe that I would be of value to your company because all the experiences I've learned in the corporate environment would help me to incorporate the skills needed for this job.
$7 NZD in 40 days
0.0 (0 reviews)
0.0
0.0
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I am always available and online I can work for a low budget I've been working for LUSHWHIPS website as a virtual assistant I am very good with customer service (e-mail handling, Facebook fanpage moderating...) I used to track customers orders on EMS and notify them of any updates. I am very responsive and answer all their questions and inquiries The priority for me is customer satisfaction. Hire me and you will never regret it !
$8 NZD in 40 days
0.0 (0 reviews)
0.0
0.0
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When I was still an HR Service Administrator and Payroll Specialist, it requires usage of live chat and emails for responding to our team onshore (AU). I have above average email handling skills.
$7 NZD in 20 days
0.0 (0 reviews)
0.0
0.0
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Hello. I think I will be the best fit for the job you are offering because I have over 4 years experience in Customer and over the phone chat. Working at the Call Center I was able to boost my confidence, manage my time well and also I was able to speak and write proper English. I have worked at a Call Center for quite a while and the experience I have gained there I believe would be a great asset to the job you are offering.
$7 NZD in 40 days
0.0 (0 reviews)
0.0
0.0
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Dear Sir / Madam With the enclosed bid, I am expressing my sincere interest in applying for Customer Service & Admin Superstar opportunity advertised on Freelancer website. Having read through your job description, I am thrilled to be applying for this position as my 9 years of experience and skillset match the requirements you’re looking for. Based on your job description, my experience uniquely qualifies me for this role. Please see below few highlights about me: I am highly computer literate in in the following computer Programs: · MS Office Programs (Ms Word, Excel, Publisher, Ms Access & PowerPoint), · Adobe Standard (for pdf editing) · Internet, email, Webchat and video conferencing · Customer service abilities · Strong communication and interpersonal skills · Good numeracy skills · Computer competences · Teamwork · Being able to work under pressure without losing their calm · Problem-solving orientation · An approachable manner · Politeness and telephone etiquette Please don’t hesitate to contact me should you require more information / clarification Thanks & Regards Mpumelelo Ntantiso | Freelancer
$7 NZD in 40 days
0.0 (0 reviews)
0.0
0.0
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I have what it takes to do that job , i have experience dealing with customers in UK , i worked with Vodafone UK before and my KPI score was always good , i'm willing to prove what i'm saying
$7 NZD in 40 days
0.0 (0 reviews)
0.0
0.0
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Dear Hiring Manager, I am very much interested in the job posted. I am an experienced customer service agent for more than 7 years mainly on Email and Chat support in one of the biggest companies here in our country and also in upwork. I have also been an Administrative Assistant for quite some time now from various clients. I can say that I am best suitable for the job you are offering from the experiences I had. I can pretty well type fast and have an accurate typing skills. I speak and write fluent English. I am a multi task type of person which is very time conscious that makes the job done on or before the required time. I work professionally and quality is my top priority. I can work under pressure with no supervision needed. I do my best and give my A+ game every project or work to make my client satisfied of my assigned task. I am willing to learn anything and also is a fast learner. If given the chance to work for you and your company, I can start as soon as possible and I would like to be a part of your growing business. Hoping to work with you. Thank you, Kenneth
$5 NZD in 40 days
0.0 (0 reviews)
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