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Customer Support Representative Online

$250-750 USD

Closed
Posted about 7 years ago

$250-750 USD

Paid on delivery
We urgently need an experienced customer support representative (CSR) that has technical software engineering background. Technical background is highly preferred but if you have good CSR experience and have provided support in IT domain but does not have a degree in computer science, you can still bid. We will evaluate your skills if your bid is shortlisted. Prior experience of working in a BPO, or call center is highly preferred. Experience of working in a similar role in an IT firm is also acceptable. Requirements: 1. You must have excellent English speaking skills (North American accent) 2. You must be very disciplined, organized, and punctual 3. You must have good professional attitude and excellent temperament 4. You will work during US EST timezone. 5. You must have CRM experience. You must have experience in any one of the popular CRM tools like sugarcrm, zohocrm, insightly, salesforce, or MS CRM. 6. You must have excellent email etiquette. 7. You must be able to work independently with minimal supervision. Thus you must be highly motivated. We are a software development firm and provide services to the clients in the USA. We run marketing campaigns that include online Adverts. People contact us via phone and email. The selected candidate will receive calls and answer client queries. You will also respond via emails and online chat. If you don't have technical background, you will simply interact with the clients and direct them to the technical staff if you are not able to answer their queries. If you have IT background, that will be a big plus and you stand an excellent chance of being selected for this position. The volume of calls or emails is not high therefore you can work part time on this but you must be available online for full 8 hours. To give you a background, we provide software development services using technologies like PHP, WordPress, SharePoint, Web Design, Web Development, SEO, etc. Once you receive an email, you should respond immediately (max. within 10 mins). You should also be available to receive calls and to provide online chat support. We are not looking for companies or agencies. We are looking for individuals who want to take this up as a full time job (monthly basis) on long term basis, at least that is the preference but if you want to work on short term basis, that is also fine. All we need is a good resource who is responsible and can represent us efficiently. You must have good work ethics and above average IQ.
Project ID: 12663618

About the project

34 proposals
Remote project
Active 7 yrs ago

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34 freelancers are bidding on average $576 USD for this job
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Hi! Our business is to make yours effective & efficient. We have a sound understanding of our Clients’ operations and corporate goals. As one of the pioneer professionals in the outsourcing/call center industry in the Philippines, we continually bring knowledge and new ideas to them. Forward thinking, resourceful professional, total client satisfaction defines our success. Just a quick introduction, with more than 10 years of experience in Sales, Marketing and Customer Service who understands that the power of a good relationship with customers and clients establishes a successful business and repeat sales. We have been offering Business Process Outsourcing Services to our clients and have built our business on quality services like Customer Service, Chat Support, Outbound sales, Article Writing, Data Entry, Data processing, transcriptionist, Lead Generation, SMM, VAs to name a few. We are highly skilled and smart professionals to deliver your project base on your requirements. English is highly used in my country and we speak good English. I have agents who have more than 7 yrs doing telemarketing, data entry, online research, lead mining, email handling and customer service experiences. We have been working as a team or individual projects for more than 3 years now and we mostly have clients here in Freelancer. We have been practicing good team work, team effort, and integrity that's why we have good reviews (you may check it on the profile page). Cheers, JM
$750 USD in 10 days
5.0 (38 reviews)
7.9
7.9
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Dear Sir/Madam, We have a team of technical software engineering background and we can help you with best customer support service. Votiko is professional telemarketing company established since 2004. We have a team of superstar telemarketers expert in selling / lead generation / upselling / customer support. At votiko, we have a professional, high performing and vibrant work force. Our values are integral to our success, and they are what differentiate us from the rest. Votiko provides the range of services: Outbound call Center Services The Outbound call center may be defined as the center that makes outbound calls either to the existing or potential customers on behalf of a company or a client. Our specialization in outboundprovides the best creative, dynamic and cost effective outbound call center solutions. - B2B & B2C Lead Generation Services - Telemarketing Services - Market Research & Surveys - Collection Services Inbound Call Center Services The center that is being dedicated to handle inbound calls or receives a number of calls from customers via phone is termed as Inbound Call Center. Our professional approach to provide the best inbound call center solutions for companies/organizations results in an increased revenue. - Inbound Sales Services - Interactive Voice Response (IVR Services) - Enquiry Handling Services - Help Desk & Technical Support Services Whichever you choose, we will do our best! Glad to meet you at Freelance. Votiko team
$250 USD in 10 days
4.9 (4 reviews)
4.8
4.8
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Hello! We are extremely interested in this project and would love to work on this project, please reply back to discuss further. Looking forward to hear from you soon. Thanks!
$833 USD in 15 days
4.9 (11 reviews)
4.3
4.3
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I have 5 years experience in customer service. I worked in a Call Center both in customer service and sales, and technical support for an internet provider. I currently work in sales for industries, so I have both a technical and a customer service background, and I'm also an electromechanical technician. I'd love to be considered for the job.Thanks.
$722 USD in 7 days
4.5 (8 reviews)
4.7
4.7
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Hello, I am an experienced Customer Support Representative with more than five years working in this field. Given the opportunity to work for you I will bring in creative and unique ideas to your company. Am determined and aggressive this will enable me to maintain productive and professional relationships with your customers and the team members of your company. I am proficient in IT, Wordpress management, Google Docs, Email management, invoice management, project management, data entry, customer support, transcription and website design. I have strong listening skills, creative thinking skills, problem-solving skills, interpersonal and communication skills. Finally, I have reliable internet, webcam, headset with microphone and exceptional command in English. I am available and can commit to more than 30 hours per week. I hope you will give me an opportunity to work for you. Kind Regards, Paulette
$555 USD in 30 days
5.0 (1 review)
3.6
3.6
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Hi, I'm Ricky. I have a degree as a computer systems engineer an I'm also highly experienced in managing a business. I managed several successful multilingual online stores and one of my primary duties has been email customer service and live chat. I'm familiar with all office related duties, know Microsoft Office, experienced with internet marketing, affiliate marketing, ZenDesk and Kayako, WordPress, Social Media and I have a basic understanding of HTML. I understand the importance of customer service as this sets future business in place and represents the establishment. I'm very responsible, reliable, quick, friendly, polite, accurate, flexible and consider myself as a problem solver. I pay strong attention to detail and understand the importance of being responsive. I have experience in working from home and understand the importance of reliability, I have a reliable internet connection, and Skype. I'm available to start immediately to any hours proposed. I can proudly assure to give my absolute best in combining all elements of my knowledge. Thank you for your consideration.
$555 USD in 4 days
5.0 (3 reviews)
3.2
3.2
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Hello, Hope you are doing good, I am here with good past experience of working on similar kind of tasks. I am well organized and efficient person so I believe I will be the best fit for this position. I got great communication skill also. I am hard working and efficient worker. Let's discuss to proceed further. Waiting for your prompt response. Thanks & Regards, Hiren.
$637 USD in 24 days
5.0 (4 reviews)
2.1
2.1
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• I have over 6 years of experience in customer support. • Worked with customers from US, UK, AUS and APJ region. • Experienced in working on technical projects providing support via email, chat, phone and a few help desk tools. • Support Involved troubleshooting, analysis, finding root cause of the issue, documenting the problem and coordinating between different teams to get the issue resolved. • Also worked on manual testing of new versions of software creating test cases. • Got a good sense of dealing irate customers and explaining the technical terms to a non-technical person in layman's language. • Worked in US (NY) for over 2 years handling a very busy support desk. • Also experienced in working remotely/from home supporting clients. • Provided data entry support in most of the projects and delivered good quality work.
$466 USD in 2 days
5.0 (1 review)
2.3
2.3
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I am a professional freelancer/full time Senior Technical Support Engineer. I am a service oriented, Socially Perceptive, Persuasive, Complex Problem Solving, Critical thinking individual. Communicating effectively in writing as appropriate for the needs of the audience. Being self-disciplined affects several aspects of the support tech's job, such as setting and adhering to a schedule, reliably meeting deadlines, delivering resolutions to the end users on or before the promised date/time, and sticking with a task until it's complete. I effectively prioritize tasks. Dedication and commitment to problem resolution. A detail-oriented working style ensures a consistent, secure, and reliable computing environment. My ability and willingness to communicate, humble attitude about knowledge limitations, independent interest in technology depicts me personally.
$555 USD in 10 days
5.0 (1 review)
0.6
0.6
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Hello, My name is noman. I have been working as a Business developer since April 2016. I have excellent English speaking skills. Many thanks, Noman Inam
$250 USD in 10 days
0.0 (0 reviews)
0.0
0.0
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Hello Concerned , Hope you are fine and doing well , WE are a group of proficient software engineers with more than five years of experience in graphic designing , website designing and complete digital Marketing . we would like to perform on your project . please visit our profile to and interact to share your requirements to share your requirements and percieve our previous projects Skype : phyxan
$277 USD in 7 days
0.0 (0 reviews)
0.0
0.0
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A proposal has not yet been provided
$801 USD in 10 days
0.0 (0 reviews)
0.0
0.0
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A proposal has not yet been provided
$611 USD in 20 days
0.0 (0 reviews)
0.0
0.0
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Hi, I am the best candidate because I have always proven my self to be the best on every project I have worked on in over ten years of working in BPO Industry. I have been in management for last 7 years that also involved recruitment,training, and setting up of closer department. All this work was US based clients,business owners & customers . I can confidently say in those 10 plus years of working I would have spoken to more Americans through out the 52 states then majority american them selves would do in their life. I was trained on B2B ,Customer Service, Accent & sales by some of the best corporate trainers in US. I worked for 2 of the best BPO companies in the world. Ibex Global & Touchstone Communications. I am not a very technical person but when I have to learn I equip my self with what ever my job requires me to do. I have recently resigned from a managers position in pursuit of my own startup dream. I would really appreciate you interviewing me I have exceptional call handling skills. Experienced with cross selling and up selling. Please review my portfolio and get in touch , You wont be disappointed just don't judge me from my location. And my accent is American/neutral no one can make out where I am from or not from US . I am also aware of the time importance of minutes and seconds on a customer service project. Hopefully you'll consider. I hope to hear from you & wish you a v happy new year. Best Regards, Ahsan
$833 USD in 10 days
0.0 (0 reviews)
0.0
0.0
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Greetings! My name is Jennifer Hanson and expert in customer service. I have had the experience of working as a customer care assistant in call center environment, supporting customers with their accounts and enquiries. I also do have the experience of working with US colleges and Universities as an educational consultant for international students. I had the the privilege of working with schools such as SUNY at Plattsburg( NY), Lakeland University( Wisconsin), Daemen college( NY) and many more. I am currently enrolling in the University Of The People an accredited distance learning university in United States and I will be pursuing a BS degree in Computer Science. Jennifer is currently looking to work in challenging yet rewarding career as part of a friendly and supportive team where she can increase her work experience, broaden her horizons and develop her skill set. Thank you for time and consideration.
$444 USD in 15 days
0.0 (0 reviews)
0.0
0.0
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Hi, The requirements posted matches my profile with prior experience in the BPO sector for a North American project. Resume can be shared if required. Regards, Phillip Bosco
$555 USD in 10 days
0.0 (0 reviews)
0.0
0.0
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A proposal has not yet been provided
$750 USD in 5 days
0.0 (0 reviews)
0.0
0.0
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A proposal has not yet been provided
$277 USD in 2 days
0.0 (0 reviews)
0.0
0.0
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Have been in the IT industry for over 9 years and have sound exposure of working with clients across the globe. Have strong communication and customer management skills. Have analytical skills that helps deliver work in efficient and effective manner. Started the career working on C# and .Net framework and currently work on cloud computing - developing the CRM roadmap and implementation plan for customers. I have been working in CRM domain for the past 4.5 years and have strong experience on Sales and Service cloud and have completed around numerous implementations so far ranging from simple to complex architecture and design. Have strong expertise in configuration and customization on Salesforce platform.I have worked across SDLC phases and that has helped me to understand and mange effectively the complexities at each phase specifically working in large and distributed teams with multiple stakeholders and streams. Because of my strong business acumen I am easily able to interact with customer, understand the requirements and then implement them.
$555 USD in 10 days
0.0 (0 reviews)
0.0
0.0
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Hello, This Ijlal Ahmad. I am an CS graduate and have working experience working for a Canadian employer (web hosting). I have served as CSR responsible for chat feedback and complaints handling on skype call. I looking for work and this one seems exciting and thrilling. Please let me know if my services on this project are required. Thanks! Regards, Ijlal Ahmad
$700 USD in 10 days
0.0 (0 reviews)
0.0
0.0

About the client

Flag of UNITED STATES
Frederick, United States
5.0
16
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Member since Jul 19, 2015

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