Our Customer service team is passionate about treating each Customer order or request with a high sense of urgency. Around the clock this team goes the extra mile to ensure our Customers receive best in class service and solutions. Customer service professionals are located around the globe and focus on handling Customer orders, product questions, sales support activities, service contract renewals, inside sales, technical support, and other mission critical work that helps ensure our product is delivered on time and as requested.
Position is primarily responsible for interfacing with Customers, prospective Customers and the technical field staff for all company services. Position will be preparing quotes, entering orders, scheduling the technician’s daily schedules and dispatches as scheduled work is confirmed with Customers. Ideal candidate must possess excellent communication skills (both written and oral) and a problem-solving mindset. Must be able to multi-task, prioritize, react quickly to various Customer situations, and work well with others in a busy office setting. Position requires an individual with a pleasant personality and with core value attributes of teamwork, collaboration and accountability.
Corresponds with Customers and prospects via phone, fax and email to address all needs. Maintains point of contact between Customer and internal departments (technical assistance, report requests, etc).
Provides quotations to Customer for all services (certification, calibration, validation) for routine work, Customer special requests, projects and additional change order work as required. Works with Certification Project Managers and Department Managers to prepare quotations for major accounts.
Researches Customer equipment database to keep information updated and current. This includes having units marked out of service, working with Customers and Project Managers to get units on the same cycle to consolidate service visits, and working to resolve any past due service dates in the system.
Provides detail to the Accounting Department for new Customer set up (including bill to, Customer contact and service address location). Sends New Customer Application to Customer with initial quote (if not previously received).