Century Games is a social gaming company that puts fun for players worldwide. The company was established in 2010, and our headquarters is in Beijing, China with other offices in San Francisco and Shanghai with over 700 employees across the globe. Our fun, creative and hands-on team is dedicated to providing innovative and engaging games to our players across the world. We are listed in the Top 10 Game Developers on Facebook and Google Play.
Our team is looking for Game Operators for our Expanding Team – a young multilingual individuals that comes from over 25 countries.
Company Website: [login to view URL]
Position Overview:
A Game Operation Specialist is responsible for providing excellent player experience by acting as a main link between the players and developer team. The role entails interacting with the players on behalf of the development team, providing accurate and timely information to customers, identifying potential issues that may result in negative game exposure. The role requires in-depth customer service experience and a commitment to the team’s services.
General Responsibilities:
● Solve game related issues for the players via online ticketing system
● Professionally resolve players’ questions, submitted to our CS channels and report to the game studio.
● Manage and collect players' feedback on CS channels and community pages.
● Compile reports for major questions and key CS metrics tracking.
Position Requirements:
● Must be a Russian native speaker, and has passion for online/mobile games.
● Work experience of 2+ years in the game industry is a plus.
● Work experience of 2+ years as a Customer Service Representative is a plus.
● Experience as a Community Manager is a plus.
● Has experience using ticketing/ email systems such as Helpshift is a plus.
● Can work under minimal supervision.
● Amenable to work on a shifting schedule. (weekends and night shift schedule).
**Please attach your most updated resume along with your application.
Hi, my name is Dmitry. I am from Odessa, a Russian-speaking city in the south of Ukraine. Thus, I am a native speaker of both Russian and Ukrainian. I have experience in the call center of the Department of Administrative Services of the Odessa City Council. I am also a fan of various games, including mobile ones. I do not have as much experience as indicated in your requirements, but I am a fast learner and I am interested in your vacancy and would like to try.
Hello, I have work experience in Online Casino and I am native russian. As well I have experience in different administrative works so I have experience in Customer support.
Greetings. My name is Marlen. I'm from Kazakhstan. In my country, we mainly talk in both languages, kazakh and russia. I start to talk in russia since I was 7. Also, I'm a big fan of video games. I do not have experience in Customer Service, but I'm learning fast and will do my best at work
Good evening sir, my name is Bulat and I am native Russian speaker. I have experience in game journalism and was a game tester. I have a passion to games and can be very useful for the team of game developers. I don't have any feedbacks, so It would be fair if you will check my abilities on none-payment period.
Hello,
I have read about your
General Responsibilities:
● Solve game related issues for the players via online ticketing system
● Professionally resolve players’ questions, submitted to our CS channels and report to the game studio.
● Manage and collect players' feedback on CS channels and community pages.
● Compile reports for major questions and key CS metrics tracking.
I am ready to start asap and help you in this project.
Hope for long cooperation and hope to hear fom you soon.
best regards,
Dmitry
Hello, my name is Edward. I have passion to computer games and I would like to find a job to do with a passion. I live in Rostov-on-Don, Russia so Russian is my native language. I have only basic skills of being customer service representative or a community manager but I am able to earn skills and experience with minimal supervision as I am a SFEDU Physics faculty graduate.
Be free to contact me and discuss the details.