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Phone call quality monitoring project

$15-25 USD / hour

Closed
Posted over 2 years ago

$15-25 USD / hour

We are looking for English speaking freelancers to act as our "prospective Client" and test the quality of phone call responses from our customer support / front-desk team. We will provide a checklist of items to observe during the phone call. The testers should carefully observe the items mentioned in the checklist, complete it and send back the report to us every week and on-demand (within the next 24 hrs). We require the freelancers to make at least 15 phone calls in a week (including weekends and public holidays) to the service number we provide. The calls have to made at random time zones (if possible also from different country phone numbers) with more emphasis on - before and after Singapore business hours. The freelancers will bear the costs of the phone calls. Please submit your quotation, if interested.
Project ID: 31581930

About the project

20 proposals
Remote project
Active 2 yrs ago

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20 freelancers are bidding on average $19 USD/hour for this job
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Hello there, I have around 10+ years of working experience in inside sales and customer service. I have always worked with clients from US, UK, UAE or Australia. I specialize in generating sales ready leads, appointment setting and closing deals over the phone. I have rendered my services in industries like IT, Healthcare, Real estate, Steel, Logistics etc. I can work in any shifts and I am available to start working immediately. I have also built my own team of professionals who all are equally capable of handling such projects. Looking forward for your message to discuss further. Thanks, Hemant W.
$17 USD in 10 days
4.9 (15 reviews)
3.9
3.9
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I have 10 years of experience speaking with US, UK ad Canadian Customers. I have experience in monitoring calls and quality analysis. I can make 15 phone calls in a week (including weekends and public holidays)based on the requirement. I think that i am the right person suits for the requirements. I will share about my experience in details during the interview. Please initiate a chat to discuss in detail.
$15 USD in 40 days
5.0 (1 review)
2.3
2.3
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I have past 6 months experience in the Escalation filed , so this is an ideal project for me with which I can move ahead with companies hand in hand . All the requirements of the client will be fulfilled by me and every expectation from this project will be on head on eyes
$20 USD in 40 days
0.0 (0 reviews)
0.0
0.0
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Good day, I'll be glad to work with you because 5 years customer relations skill, meticulous to details. I will be happy if my bid can be consider. Thank you.
$20 USD in 40 days
0.0 (0 reviews)
0.0
0.0
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I have trained call center staff for different employers and different regions ranging from technical support, medical insurance and benefits, general customer service inquiries. My years of experience in training call center staff has been over 10 years. I look forward to working with you.
$20 USD in 40 days
0.0 (0 reviews)
0.0
0.0
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Hi I will summarize all the company policies and instructions and provide your customers with clear, concise feedback. I am a fluent and audible English speaker with years of experience. I have worked on several similar projects with other virtual assistance companies and can deliver quality notes to tight deadlines.
$23 USD in 40 days
0.0 (0 reviews)
0.0
0.0
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Greetings for the day ! I would like to present my candidature for your project. I have worked as Call Quality Auditor for 5 Years and have around 10 yrs of work exp. in customer service. I have good experience in Quality auditing reports and have managed L1 and L2 support as a manager. Since my Previous work experience was in Singapore as a Call Quality lead and EUC Manager. I do have good exposure to Singapore work culture which should be helpful in the project. Looking forward to discuss with you the details. Thanks, Nikhil Chander
$18 USD in 30 days
0.0 (0 reviews)
0.0
0.0
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I m trust worthy and hard working. I can do multi tasking...you will be satisfy with my work ..trust me
$20 USD in 40 days
0.0 (0 reviews)
0.0
0.0
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I can do this at very low rate and help you with this. If you hire me then we can work and help each other. I am available 24*7.
$17 USD in 10 days
0.0 (0 reviews)
0.0
0.0
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I have fluency in speaking English and have confidence.. I won’t hesitate to talk to the customer and will make them comfortable.
$16 USD in 20 days
0.0 (0 reviews)
0.0
0.0
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I have 10 yours as a call analysts I feel I have the qualifications for this job. I am reliable and hard working.
$20 USD in 40 days
0.0 (0 reviews)
0.0
0.0
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Hi, i can easily make more than 15 phone calls in a week including weekends & public holidays to the service number you providing. I will submit the correct report to you every week & whenever you want. I will carefully observe the items mentioned in the checklist and according to checklist i will observe and test the quality of phone call responses from your customer support / front-desk team. Thank you
$18 USD in 40 days
0.0 (0 reviews)
0.0
0.0
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im interested in learning more about this project please. i have experience in call center work and im the Canidate for the job
$20 USD in 40 days
0.0 (0 reviews)
0.0
0.0
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Hello, Good day! I have read the discretion of your project and understood that you are looking for Phone call quality. I am glad to inform you that I can do this project as per your requirement because I am a professional Virtual Assistant, Customer Support, and eCommerce expert, having 5 years of experience in many brands like AMAZON, FLIPKART, HUAWEI, REALME, SONY. I will deliver 100% accurate results according to your requirements. Please share more information about the project, let's discuss further to get started with the project. Awaiting your prompt response. kind regards Ramesh Meel
$15 USD in 40 days
0.0 (0 reviews)
0.6
0.6
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Hi, I have extensive experience in Call Quality Monitoring. My profile as a quality analyst for, one of the biggest banking corporation in United States is to, monitor and call barge, customer service and collection calls for the agent. Report any compliance or TCPA (Telephone Consumer Protection Act) to the compliance team. Provide feedback to the agents, with reference to skill, procedure and compliance aspect. Part of Automation project (Compliance) (CCRP). Team spock for productivity reporting and tracking. Part of OFAC and Money Laundering reporting and analysis. Identify and improve agent’s skill and will issues. Work around in improving the customer fulfillment. Supervise and conduct call calibration sessions for the skip collection and cross function calibration team.
$18 USD in 40 days
0.0 (0 reviews)
0.0
0.0
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I have a relevant years of experience with hands on with telephony , pbx and also i worked with global customer in technical support domain. Both B2B and B2C
$23 USD in 40 days
0.0 (0 reviews)
0.0
0.0
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I am applying forthis job as I believe i will be able to deliver this job well. Iave solid experience in phoning customers/clients for years already. I started working in a BPO industry since 2015as Customer Service Representative, Technical Support and nowas Service Desk/IT Support and all of it involved calling customers/cliets/end users. To act as clientto call the hotlinefor testing is role which I truely believe I can do. I hope to get response from you the soonest time to discuss on this matter Warm regards!
$20 USD in 40 days
0.0 (0 reviews)
0.0
0.0

About the client

Flag of UNITED STATES
Honolulu, United States
0.0
0
Member since Sep 22, 2021

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