Cancelled

Live Chat Agent for SaaS Provider (No Phone Calls) - (Work from Home)

**There is a similar listing where live-chat and phone calls are quested. This posting is live chat only.**

We are a SaaS provider and we are looking for someone to help other agents work Live Chat. We provide project management software to construction companies. Your English and grammar and punctuation must be great. Great as in, the customer should not think, "Does this person not speak English?"

All support will be online. No voice conversations will take place.

The winning bid will likely start in the $2-$3 range so only bid more than that if you have knowledge in the industry.

Hours worked will be 9AM EST - 5/7PM EST, Monday - Friday.

We are ONLY looking for long-term commitments. If you are the type of people that likes to hop from one job to the next, continue your search as we are not interested.

Our customers are construction contractors. When you reply, tell me if you have any knowledge in the industry or not. This will not disqualify you as long as you are willing to learn.

REQUIRED

--You must be self motivated and not someone who has to be reminded multiple times to complete tasks.

--You need to be a problem solver. Someone who can help a customer find a solution or if there is a bug, help us identify it so that it can be fixed.

--You need to be reliable. If you cannot work the scheduled hours above, move on to another opportunity. If you are 'sick' often or find reasons to be late or need to miss work, move on.

--You need to have a stable internet connection so that you are not dropping chats.

Still with me?

If you are looking for a stable opportunity with a growing online company while being able to work from home, please consider us. But keep this in mind... the budget range is large and that does NOT mean that you should bid on the high end. Only do so if you cross off each item above.

The person must also be detail orientated. If this is you, be sure to mention if you have construction knowledge or not. If you fail to mention then then I will know you are not detail oriented and your bid will be flagged.

Pay is every two weeks on Tuesday through wire/PayPal/MG.

If you have questions, go ahead and ask and I'll add the necessary updates to the listing to clear any doubts.

Skills: Customer Support, Technical Support, Virtual Assistant, Customer Service, Data Entry

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About the Employer:
( 56 reviews ) Lexington, United States

Project ID: #23535496

6 freelancers are bidding on average $4/hour for this job

HardWorker1989

Hi there. My name is Hex (Saad) and I would like to be your Customer Service Representative. Please take a moment to learn about me as I will be helping you today with your post regarding Customer Service Representat More

$4 USD / hour
(92 Reviews)
6.9
gamaliel112181

Hi, Greetings! I would like to express my interest on this project that you just recently posted. I am from Philippines and currently working and living here in Dubai, UAE. With my skills and experience, I am confide More

$2 USD / hour
(2 Reviews)
0.3
Anabeb24

Hello, I am highly interested in your project. I think this task fits my quality as I am handling inquiries in my current job. If in case you would pick me please feel free to message me anytime.  

$4 USD / hour
(0 Reviews)
0.0
serenaonline

Hi I am very interested in the Live Chat Agent Role you have advertised on Freelancer, I have experience in Telesales, Telemarketing and Customer Service. I have knowledge of construction. I’m a Business management More

$4 USD / hour
(0 Reviews)
0.0
brupanjal3

I am interested in your project, I have Chat Customer Care experience, I worked for AT&T Chat Support for 3 years, you can contact me for further discussion.

$3 USD / hour
(0 Reviews)
0.0
ateeqmaher

Hi, i will do this task for longer period of time and face all types of difficulrties that present in this task, and run smoothly and well manner

$8 USD / hour
(0 Reviews)
0.0