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Customer Experience Specialist -India

₹12500-37500 INR

Closed
Posted about 2 years ago

₹12500-37500 INR

Paid on delivery
We (freelancer.com) have an exciting opportunity for an experienced Cusomter Experience Specialist to join our team and be part of this amazing project during an amazing growth period. Responsibilities: Communicate with customers, and liaise their service requests to our professional teams to drive the best course of action for their resolution Proactively engage with customers and facilitate their service requests by updating on their service request status through KCI Use different communication tools to enhance customer experience Collaborate with other team members and departments to generate greater knowledge and contribute to an enhanced customer experience Build up your customer service skills and develop your professional expertise Execute and take ownership of the end-to-end experience or “journey” of customers Demonstrated proficiency in multi-channel support (primarily written communication via email, phone) to customers throughout every stage of their journey Set clear expectations for customers about their cases, troubleshoot (if any) service issues; and document pertinent information to ensure continuity of care throughout till case closure, inform those that require escalation to the Escalation Manager for input/feedback. Define a complete road map for scoring high NPS for the business, ideate the complete strategy, implement and deliver NPS above other partners Work deeply with relevant stakeholders and lead the projects to the targeted sNPS scores Identifying customer needs and taking proactive steps to maintain positive experiences by aligning process improvements and redefining of the existing processes Evaluating customer feedback, documenting both customer compliments and complaints. Requirements: Excellent customer service instincts; prioritizes and champions customer delight Knowledge and proficiency in Google Workspace Excellent written and verbal communication skills and ability to adjust written and verbal communication to fit a variety of situations, audiences Track record of success working remotely but a team player to deliver high-quality customer experiences and achieve key performance metrics Track record of getting a variety of things done with both speed and accuracy; extremely high attention to detail, even when pivoting among multiple channels and tasks Ability to work under pressure & ability to flex working hours in order to meet business objectives Organized and methodical with problem-solving ability Exceptional courtesy, patience, and an overall “people person” Excellent interpersonal skills and customer-centric approach to establish rapport, credibility, and relationships with customers & stakeholders
Project ID: 32735242

About the project

13 proposals
Remote project
Active 2 yrs ago

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13 freelancers are bidding on average ₹27,731 INR for this job
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Hello, Hire me! I have 7 years of experience in the customer service industry and I am confident I am the best fit for the job. I assure you that all queries, concerns and issues of your customers will be addressed professionally and promptly. I love helping people, that's why I lasted 7 years in the industry. I always make sure that they will not think of leaving us by providing the best service that they could ever asked for. Shoot me a message so we can get started. Regards, Harold
₹50,000 INR in 7 days
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Hello there! I have read your project requirements and I am the best fit for this role. I have been a customer experience executive with a telecommunication company for three years now and the skills on customer support, retention and feedback use to inform business decision are skills you will greatly benefit from if you hire. Kindly, allow me to work on your project. For any further details, feel free to chat or visit my profile. Thank you Kind regards Wilson
₹35,000 INR in 7 days
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I am writting to apply for the post of a customer support. The role is very appealing to me and I think I am the perfect match for the job. I'm an experienced customer support and I Can offer my great skills for your assistance needs. Lastly, my main goal to my clients is to give outstanding results, long term relationship & professionalism to my work That you in advance for your time & Consideration: looking forward Sincerely Oweseni M.O
₹30,000 INR in 7 days
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I have read and understood all your project details and I feel myself the best candidate to complete this project with 100% accuracy.I have got good command over English both written and verbal. I have vast amount of experience in this industry since I am working from 2015. I provide Supreme Quality Work against very low prices even in short deadlines. You may contact me anytime so we can discuss your project in detail. Thank You.
₹25,000 INR in 7 days
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Hello, I am Vikas, always alert and comfortable about my work, I complete my work on time with great care, so you can rest assured and give your work to me.
₹20,000 INR in 6 days
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Hi, this is swaraj iam working in a software company I need to get side income so iam working as an freelancer.
₹25,000 INR in 7 days
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Dear Recruiter, As an experienced Customer Service Representative, the advertisement for Customer Service Representative with Your company sparked my interest. When reviewing the position requirements and your organization's website, I was excited to find that my qualifications and personal strengths align with your needs and mission. I bring a comprehensive set of skills that I believe will be valuable to Your company. In my Customer Service Representative role, I honed my abilities in complaint resolution and communicating, providing a firm foundation for the Customer Service Representative position. My communication, people-centric nature, and compassion have afforded me excellent collaboration skills. I am excited to contribute my talents and proficiency in customer service toward your team efforts. As an engaging communicator with a proven track record in time management, my focus on building strong professional relationships has been a beneficial asset throughout my career. Please review my enclosed resume for a more in-depth illustration of my work history and accomplishments. I would appreciate the opportunity to interview at your earliest convenience. I'm eager to discuss how my personality and background fit the Customer Service Representative role. Thank you for your time and consideration of my candidacy. Sincerely, Shan Yousaf
₹12,500 INR in 7 days
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Great day! I am sincerely interested in getting this job. I’m a self-driven go-getter who is always on the go to showcase my skills, attitude, and abilities. I am confident that I can deliver what the job needs with quality and go the extra mile. I have a few related work experiences as a Customer Service Representative, including sales and technical work experiences in the BPO with US-based clients and Hospitality Industry with diversified clients globally. And also well versed in admin tasks, Microsoft Office, Data Entry, technical writing, making reports, letters, and other formal papers. I can start immediately. I am looking forward to hearing from you. Thank you!
₹25,000 INR in 1 day
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Accuracy in responding to clients Total dedication to accomplish client satisfaction I have vast experience in client service Great ability to learn what I might not know High concentraron to details and stakeholders requests And overall, commitment to perform as a people person. I am a psychologist who likes talking to people and solving problems
₹25,000 INR in 7 days
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Good day, I have worked in Customer Experience unit for 14 years at a Bank in Dubai. Our main task included communicating with customers via channels i.e. phone, letter, email and chat. We also mystery shopped customers to evaluate the services and derive an NPS. The data was presented in monthly forums to Product and Business unit to drop repeated issues related to the product, process or systems involved. I was involved in the 360 degree resolution, which included: receiving customer feedback/complaint and acknowledging their concern on same day -> liaising with internal departments (back and front-office) to resolve within an established TAT of 1 day -> updating customers with timelines and providing a final communication -> implementing learning from the customer experience in process, system or product to enhance the overall NPS of the Bank. The challenges faced in such tasks include partnership from internal stakeholders to establish the ownership of client’s issues. I have overcome these by maintaining a rapport with support units and reflect the business outcome i.e. customer retention. Escalation matrix were created to receive prompt responses and avoid recurrence. Creating communication scripts for CX team was another critical task which allowed the specialists to respond to customers in a standard, professional and improved TAT. I am very excited to contribute to the team with my passion for CX, do let me know when we can discuss this further.
₹30,000 INR in 30 days
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Greetings ‼️ I am really interested in this project as I am an experienced candidate would like to join immediately. Looking forward to hear from you. Thanks and regards. Sonia
₹23,000 INR in 7 days
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Hi there, I am based in India and was waiting for such a great opportunity to come my way which allows me to meet and exceed customer expectations. I would love to be a part of your team and contribute my share of expertise in customer service domain. Please feel free to discuss details (via chat) if you find my bid a good fit.
₹35,000 INR in 7 days
0.0 (0 reviews)
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Since I have experience in customer service field this will help me to complete my task without compromising quality. I have ability to work in challenging environment. I always take care customer needs and work on to improve service. I try to deliver best resolution to the client. I am quick learner and enthusiastic. This will help to make customer experience better and to keep it long last.
₹25,000 INR in 7 days
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About the client

Flag of CANADA
vancouver, Canada
5.0
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Member since Jan 21, 2021

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