Dear Sir / Madam
My name is Laxman
And My
PROFESSIONAL EXPERIENCE:
Having Work Experience in BPO Domain Since June 2015 – April 2018
I have worked in HGS as a Customer Relative Officer (CRO) With the client of Airtel.
And my
ROLES AND RESPONSIBILITIES:
Our work includes to solving the queries of the customer satisfied within the call.
Obtain client information by answering telephone calls.
Taking Complaints on Network issues and Escalating to Backend Team on Customer Request.
Knowledge on Retention,Provide the highest quality support to Customers.
Providing Customers Interactions With Emails and Chats to Quality Team.
TECHNICAL SKILLS:
MS - OFFICE (Word, Excel, PowerPoint, Access and Outlook)
Operating System: Xp, Windows, Can Operate Android Mobile
Thank You Sir