I have over 4 Years in telecom field for mainly Avaya and Cisco.
I Design customers call centers IVR trees (Routing, Dial-Plan, Trunks, Vectors, VDN’s, Agents, Variables, etc.).
I have Excellent Knowledge in the following Avaya Products:
- Avaya Communication Manager 6.3 and gateways
- Avaya Experience Portal 6.0 and Proactive Outreach Manager (POM)
- Avaya CMS
- Avaya Application Enablement services (AES)
- Avaya Contact Recorder (ACR)
- Avaya Witness Call Recording