2 sets, 2-6 hours, Was the business transformation that took place at
Progressive Insurance mainly a response to particular
environmental pressures or a process aimed at solving
internal problems or satisfying specific needs?
2 Explain how Progressive Insurance redefined its business
using the "management puzzle" described in Chapter 1.
Was the transformation approach followed at Progressive
Insurance linear or dynamic? Illustrate.
3 What role did IT play in the business transformation at
Progressive Insurance? Was IT an "enabler" or a "driver"
for change? Explain.
4 To what extent is Progressive Insurance a "boundaryless
organization"? Illustrate.
5 To what extent was the business transformation at Progressive
Insurance successful? Did the transformation
allow Progressive Insurance to achieve greater speed,
flexibility, integration, and innovation? Illustrate.
Endnotes