I am a Post Graduate in Psychology having nine years of experience in call center. Worked for Washington Mutual Bank for processing credit card application over the phone and up selling their product, and have worked for the same job profile for citi bank, with AOL UK for retaining the customer from leaving AOL, also worked for AT&T for bill collection, and I have worked as a Training Manager for training Voice & Accent to the Agent. I can assure my service to your company would be above average. If given an opportunity to be a part of your ongoing project, it would be honored.