My name is Sonny, I have experience working with top fortune 500 company's such as Motorola, Microsoft, Dell, E-Machines to name a few. while employed I worked with data, such as data entry on a professional level, also technical support achievements such as A+ Certified, Certified Microsoft Technical Support Agent. & various other achievements. Experience with Microsoft word, Excel, Outlook, Office, Frontpage & more. Hired to build an FAQ database for Motorola assisting agents while helping Customers on the phone to provide solutions related to their mobile devices, Project included building an FAQ Database using Access, PHP, develop a web user interface by design properly maintaining call flow keeping Agents from deviating from the original solution. HTML Web integration, compatibility with the Client's back end. Developed a user friendly site for Agents to understand allowing to search for solutions while also speaking to Customers. Avoiding dead silence, but avoid confusing Customers with useless information. The site was very effective, and successfull in lowering call times & first time resolution went from 20% to 89%. Also Received awards from Microsoft while working in the call center to deliver solutions for MSN Customers. I'm an expert in Data Entry, Copy Paste, Windows, database, spreadsheet's google Doc's. Web search, Frontpage, Email handling, Technical Support and so on. Open minded Reliable. Motivated, Thoughtful, Social & Respectful