I am looking for a professional, internet-savvy customer support person to work part-time on an hourly basis on answering emails.
Only individuals (not teams) will be considered for this position.
The role requires approximately 14 hours of work per week (for a total of 60 hours per month), with the goal of increasing this.
The role is strictly email-based. Ongoing duties include:
• Checking and replying to emails 3x/day, 7 days/week, 365 days/year, working in the time zone you live in.
• Performing search engine research to find the answers to specific questions that are asked via email.
• Sending template answers to certain email questions.
• Creatively handling emails that come in on a range of issues. As indicated above, some answer templates will be used, but there will be a lot of improvisation.
• Helping customers with downloads
• Other related tasks
The right person...:
• Has a demonstrated history of proficiently handling customer support inquiries.
• Speaks and writes FLUENT American English – this is very important.
• Is EXTREMELY friendly over email and is committed to providing over-the-top customer service that goes way above and beyond the "norm" and to treating each and every emailer like family, like a guest in their own home, and as a VIP.
• Has an extremely stable internet connection with no connection issues, no electricity issues and no other issues which would inhibit getting online.
• Is detail-oriented, organized, creative, resourceful, reliable and takes pride in doing prompt, quality work.
The rate of pay I am looking for is $1.50 to $2.50 per hour.
Please PM your resume/CV outlining your prior work history.
NOTE: Please bid for the amount you would charge as a lump sum for one month (60 hours) of work.
10 years+ experience in customer care speaks for itself. Friendly, accurate, professional - 3 terms synonymous with good office practice and I have them in abundance.
Your work will be carried out to the highest standard as that's the only way I know how to work.
Hello there. I am a holder of an Email Etiquette Certification and I studied Business Administration. Conscientious and possess a good business acumen, you can ensure that only the best service will be provided. Please see the PM Box for more detailed work experience and skills. Looking forward to hearing from you. With warm regards, Maria S.