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Customer support (of the software product), 4-8 hrs/day

$100-400 USD

Completed
Posted about 8 years ago

$100-400 USD

Paid on delivery
PLEASE, bidding for this project specify your bid as a fixed wage for one _MONTH_ , no hourly/weekly etc. rates please. We're looking for a technical and customer support specialist for local network management software, long term cooperation is expected. Requirements: - ability to be online 4 or 8 hours per day (in 13:30-21:30 (UTC) interval), Mon-Fri. - fluent written English; - fluent spoken English skills are appreciated; - knowledge: experienced Windows/PC user; basic knowledge of network terms, principles. Tasks: - reply customer requests by e-mail, online ticket system and live chat. - optionally, answer infrequent phone calls. Average estimated daily work load: - 3-5 written e-mails; - 1-3 live chats daily; average time of chatting 0.5-1.5 hours/day;
Project ID: 9686526

About the project

43 proposals
Remote project
Active 8 yrs ago

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Hi, I am skilled PC/Windows troubleshooter with 12+ years of experience in setup, maintenance and support for Windows PC and networking. 1 hour time zone difference which makes working time perfect. live alone, in quite environment. Bid with Freelancer fees is 265$ for one month and a hope for long time cooperation.
$263 USD in 30 days
5.0 (1 review)
2.8
2.8
43 freelancers are bidding on average $318 USD for this job
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Kindly share more details about your business. Have you created some canned responses yet? I have basic knowledge of networks. I have Bachelors degree in Computer Science. Looking forward to your response. Moreover, I have 6 years of experience in customer support and admin support tasks. I have done live chat support (olark), admin support, email handling, phone support, content moderation, ticketing system (zendesk, freshdesk, happyfox), list creation, web to excel tasks, ecommerce product entries, data scrapping, real estate tasks and more admin related tasks.
$350 USD in 30 days
4.9 (48 reviews)
7.2
7.2
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Dear sir, Greetings. As i am a graduate of Computer Science and Engineering, it would be plus for me understanding the core things of the software and answer correctly of any query from customers. Also, work 7 days a week, available online at US official time (12 hours/day). Would answer promptly to the customers. There would never have a late reply. I am so much interested of getting involve in such promising field. Please let me know if you are interested. Thank you. Sincerely, ahmsuza
$305 USD in 30 days
5.0 (5 reviews)
4.6
4.6
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Dear potential Client I understand that you are looking for someone who can write and speak fluent English. I am the most suitable person for the job because I speak and write fluent English. I have several years of experience in Customer Service . I am hard working, dedicated and committed to any task given me and will be an asset to you if chosen as I aim to please. I look forward to your speedy reply. Best Regard Heba Thomas
$400 USD in 20 days
5.0 (7 reviews)
4.8
4.8
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Hello, hope you are doing well, I am here with good past experience of handling customer support and services. I can handle this task as I have good communication skill. I am hard working and efficient worker. Let's discuss to proceed further. Waiting for your prompt response. Thanks & Regards, Hiren.
$222 USD in 5 days
5.0 (2 reviews)
3.0
3.0
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We are a customer service solutions company and offering phone support, live chat and email support. We have been in this business since 2010 and have been working with a good number of clients. We are still a small company and do offer the best quality service always. We always do our best to overachieve our goals and go beyond the expectations of our partners. All of our employee work from the same office so you wont have to monitor or manage them. We work as a professional team and everyone is aware of their duties and responsibilities so we never had to chase our agents but we do have strong quality control. Please get back to me so we should discuss it further. Regards Nasir
$444 USD in 3 days
5.0 (2 reviews)
1.6
1.6
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Dear Sir/Madam, I have best experience in IT field, Remote Users Support, Helpdesk Tickets Management, Email, Live Chat etc. Please feel free to contact me for more info. My bid is for one month as mentioned timings. Thanks
$355 USD in 30 days
5.0 (1 review)
0.7
0.7
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the only thing on which i am really good on is to give quality work in given certain time, and i just feel my self perfect for this job, please have a look on my experiences and i prefer to have a conversation with me for your satisfaction because i believe i am perfect for this job.. :) would love to hear you back.........
$222 USD in 30 days
0.0 (0 reviews)
0.0
0.0
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Hello I'm a native Spanish speaker certified on English language. I have experience on Windows and GNU/Linux operative systems and knowledge on network basis. I can get expertise in your network management to bring technical support. I can offer you my availability to get the work done in the way you need it at the time you require it. My commitment is to help you to accomplish your goals at the best value.
$280 USD in 30 days
0.0 (0 reviews)
0.0
0.0
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Hi, I am very much interested with this type of job. I am currently employed as a chat technical support in a known company here in Philippines and we specialized Windows Operating System. I am looking for an opportunity like this. Looking forward to be considered as one of your employee. Thanks and GOD Bless
$400 USD in 30 days
0.0 (0 reviews)
0.0
0.0
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Hi im Fernnado, a dedicated and diligent IT professional that is starting up as a freelancer and need a few projects to get started and willing to do those at low cost to build up my portfolio. I´ve worked with Windows operating system since Windows 98, thats over 15 years of experience on Windows related enviroment thats why i consider myself as an experienced Windows/PC user and also have an advanced knowledge of networking related terms and principles. Other Skills :- ✪ Data Entry ✪Excel ✪ Web Search ✪Data Processing ✪ Web Scraping ✪ ArcGIS Desktop ✪ ArcGIS Server ✪ Google Earth ✪ Translator (English\Spanish) I know the value of time thats why, i will always be committed to take one job at a time to fulfill my customers expectactions and always have a 100% positive feedback and 100% completion rate! I am the Right person for you available 24/7.
$277 USD in 3 days
0.0 (0 reviews)
0.0
0.0
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Hi Mr. Employer, Glad to contact with you. I can assist to our customers through online at your time as 13:30-21:30 (UTC). I think it's 8am to 4pm of my India time. It is very comfortable to me.
$400 USD in 30 days
0.0 (0 reviews)
0.0
0.0
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Dear Sir or Madam, I have more than 8 yrs of work experience in customer support industry with supervisory role . Worked for many gaming brands in past and clients have often appreciated my work. During these years I worked with multiple CRMs like Zendesk, RightNow Web and Salesforce. - Achieved set targets. - Answered emails/tickets within given SLA. - Customized and personalized responses as needed. - Believe in long-term relationship with client. I often find myself adjusting as per client needs. I'm fine with any timing and can be further negotiated. If you have any question, feel free to send me a message. I highly value our relationship, and I'm available for support.
$300 USD in 30 days
0.0 (0 reviews)
0.0
0.0
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I am experienced Technical Support Engineer. I can definitely help you on the mentioned requirement, I am also available the mentioned time frame in the requirement. Kindly consider me for this project.
$166 USD in 3 days
0.0 (0 reviews)
0.0
0.0
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Hello, My bid is for 4 hours of work daily. You can pay me $400 monthly. You can pay it to me in 4 installments, which means you can pay me weekly. I have perfect English grammar with strong technical skills. I have 3 years of experience in technical chat and email handling of US customers, which gave me excellent customer handling skills via text. I have provided support for a product Rabbit TV which is mentioned in my portfolio. I have also provided email support for an App builder software. I also have strong phone skills if there is any need of handling phone call. I have very reliable internet connection and having power backup as well. I have overall more than 6 years of experience in customer handling and having strong problem solving skills. I own a high speed Laptop with Win 8 installed. Regards Ehtiram Ali
$400 USD in 22 days
0.0 (0 reviews)
0.0
0.0
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I am a graduate in BCA and have certificate of call center training. I have a very good typing speed n very good at handling customer. I have worked in call center for an year. I have got all the experience in BPO and Call Center.
$250 USD in 3 days
0.0 (0 reviews)
0.0
0.0
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I am working as a IT Manger and well versed in all these kind of support providing to my office............................................................................................................................................................................................................................................................................................................................................................................................................................................................................
$277 USD in 3 days
0.0 (0 reviews)
0.0
0.0
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Have experience on Windows systems, Linux systems, Cisco / Juniper / CheckPoint / HP / Peplink / Fortinet devices, VM environments, hosting, Helpdesk and Asset Management systems, Antivirus systems... If you need any further support or information, please don't hesitate to contact me. Regards. P/S: - Experience in a lot of Server system: All Windows and Linux versions... - Experience in a lot of Network product: Cisco, Avaya, HP, Juniper, FortiGate etc. - Expert at leading complex multistage projects. - Proven ability to manage all phases of project life: inception, documentation, procurement, deployment, and turnover for monitoring and administration. - MCSA (Microsoft Certificate System Administrator). - MCSE (Microsoft Certificate System Engineer). - CCNA (Cisco Certified Network Associate). - CCDA (Cisco Certified Design Associate). - CCNP R-S (Cisco Certified Network Professional R-S). - CCNA Security (Cisco Certified Network Associate Security). - CCNP Security (Cisco Certified Network Professional Security). - VMware Technical Solution Professional ( VTSP 5)
$988 USD in 20 days
0.0 (0 reviews)
0.0
0.0
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I can do my best with software product for support , also my background in technical so I am technically sound
$277 USD in 3 days
0.0 (0 reviews)
0.0
0.0
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Hello! I'm looking for a job now, so if you are interested to cooperate, we'll make a good work. :) Have a good day!
$300 USD in 30 days
0.0 (0 reviews)
0.0
0.0
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Hello Team, I am a veteran in customer support and have almost 7 years of experience in technical and customer support. I am looking for a long term project. I am a Microsoft certified IT professional and have knowledge in CCNA and CCNP. The charge for monthly will be $280 and is negotiable. Please feel free to reach out to me to discuss this further. Regards, Abhash
$277 USD in 30 days
0.0 (0 reviews)
0.0
0.0

About the client

Flag of UNITED STATES
Vilnius, United States
5.0
14
Payment method verified
Member since Aug 22, 2012

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