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Cisco Call Manager Express Script Setup

$250-750 AUD

Closed
Posted over 9 years ago

$250-750 AUD

Paid on delivery
We need to get a script setup on our CME system as follows: -> Inbound call to the support number -> Caller is offered options: -> Press 1: Within business hours to be connected to a representitive -> Press 2: Connect to the on call engineer -> Press 3: Leave a Voicemail The complexity is that we have a changeover of engineers at midday on Saturday, so we need to be able to load up the oncall engineers phone numbers in advance and the system pick the appropriate engineer.
Project ID: 6766374

About the project

4 proposals
Remote project
Active 9 yrs ago

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4 freelancers are bidding on average $394 AUD for this job
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I am a software professional with experience in Cisco Voice. I have done configs of CME many times. I am a little unclear about the problem . Is it that every Saturday new Engineer takes charges and his extention will be diffrent.
$333 AUD in 10 days
5.0 (1 review)
1.6
1.6
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I have alot of experience on Cisco CME. I'm CCNP Voice. I can help you. For time checking, please let me know if you have a CUE module with you?
$277 AUD in 10 days
0.0 (0 reviews)
0.0
0.0
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I have done this kind of project before for many clients that I support. I have used CUCME as the Call Processing System integrated with Cisco Unity Express (CUE). For this project, I will use the Auto Attendant (AA) feature of the Cisco Unity Express in order to achieve the following. 1. During Business Hours (based on provided days and time), I will play the General Welcome Prompt to the caller and inform them that their call will be transfer to the next available representative. The initial call will come from the CME onto CUE IVR and then will be routed back to the CME into a Hunt Group using various algorithm such as Longest Available Representative, etc. 2. The second menu prompt will be configured to redirect the call to the on call Engineer. I will build a single scrip that will achieves both Options 1, 2 and 3. For Option 1, the call will redirected to the on call Engineer cellular phone for example. To make life easy for you, I will make sure that the script that I build for you allow you to connect on the CUE web page and simply populate the On Call Engineer Number field and click on Save and thats all. 3. Options 3 will be configured to let the customer leave a voice mail. Based on your request, the voice mail can be left to a specific voice mailbox or General Delivery Mailbox (GDM) which all representative can access, etc.
$666 AUD in 7 days
0.0 (0 reviews)
0.0
0.0

About the client

Flag of AUSTRALIA
Bardon, Australia
5.0
5
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Member since Aug 15, 2013

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