I need an Asterisk based IVR to provide automated after-hours and ‘as needed’ call processing by accepting a call on our company PBX, logging onto a third party tour reservations system that is programmed in web based JAVA and a MySQL database, parse the data as per customer initiated DTMF tones and returning the requested information to the customer. Will also need for IVR to be able to be used with Asterisk time condition so that it can be turned off/on via time condition, or manually set by our office as needed. We are using Asterisk FreePBX 2.5.2.2 as our PBX using Digium voice cards. i will provide as much written data as well as temp login to the reservations system to gain familiarity with it.
Program will need to do the following:
1. Receive the call from the customer
2. Present the customer with predefined voice messages asking them what they want to do.
3. If making a reservation is one of them, program will need to be able to login to the above third party reservation system, and parse required data depending on what DTMF tone is presented from the customer request and return info to the customer is voice form. All necessary voice responses will be recorded by owner.
4. This will include checking tour availability based on tour and date, number of available open slots, and will need to be able to logically choose an alternate date if the guest count exceeds the number of available slots, and booking the tour by taking credit card info and or voucher number from tour desk via the phone. Will need to read back confirmation number to the tour desk or guest.
If you agree in using PHP AGI for presenting the IVR System, then I could arrange the implementation within 3 work days. I have my own FreePBX system so I could program it locally and emulate your current environment as well. This will speed up the development and will be soft deployment on your system. I will be also able to present the pre-recorded speech/voice supporting the IVR. I am using AT&T Natural Voice. Let me know if you are interested with my offer.
Hi there,
I have revised my bids.
I can set up the asterisk IVR for you using AGI interface to connect with the third party website.
2. What kind of termination equipment you are using. Are you using any telephony card to recieve calls or you using DID services.
3. Is the asterisk server configured.
regards,
I have worked on voiceglue the vxml platform for asterisk. It works perfectly and I have tested and put it on product for 8E1s. It works great. I will be writing the vxml appplication in JSP. it is easily managebale and give to power to integrated to mysql, java and with anything. I can also do Dialplan code, but it will be difficult to manage.
I have developed many IVR apps like audiocinema, cookingtips, busticket booking etc.