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Zendesk represents a product suite containing a variety of business supporting applications and covers functions like trouble ticketing, marketing engagement, customer experience analytics, live chat and other communication- and collaboration aspects.
As Zendesk is offered as Software-as-a-Service (SaaS) and as such does not require on-premise installation, experience with Zendesk will typically cover use of the offered applications for a specific business purpose, or guiding the adoption of Zendesk into an organization.
Individuals with these skills will be valuable to businesses either already using Zendesk or are moving to incorporate its application suite into their organization.Hire Zendesk Experts
I'd like a self-hosted application for receiving data and then using that data to post to Zendesk's ticket API. The required workflow is as follows: 1. A new Zendesk ticket is created and data is received via an endpoint notification. (POST / JSON) 2. Depending on the 'priority' of the ticket, the application should wait a defined amount of time (ie. 15 minutes for urgent, 30 minutes for high) 3. The application should then post to the Zendesk Ticket API using: a) one of 5 pre-determined responses (these should be cycled through or chosen randomly each time the application runs) b) a different authentication (zendesk user) depending on who we define as being as on duty within the application So key features: - Ability to receive and make use of data posted by Zend...