Zendesk Jobs

I’m looking for someone who can take full ownership of billing-related complaints that come in through our live chat channel. You’ll be the first point of contact whenever a customer questions a charge, needs clarification on an invoice, or experiences payment‐processing glitches. Here’s what the job looks like day to day: • Stay logged into our live chat dashboard during your shift, greeting customers within seconds and maintaining a friendly, professional tone. • Investigate each billing issue by checking order history, transaction IDs, and any relevant notes already on file. • Resolve the matter on the spot whenever possible—issuing credits or adjustments within the rules I’ll provide—and clearly explain the outcome to the customer...

My cloud-based platform has users logging in at every hour of the day, so I’m looking for someone who can keep an eye on the service and jump in the moment something—or someone—needs attention. Your core responsibilities will be threefold: • Monitor uptime and performance through the dashboard I provide, escalating any anomaly the instant you spot it. • Reply to customer questions that come in by email or live chat, aiming for clear, friendly answers within minutes. • Tackle first-line technical issues: diagnose common errors, walk users through fixes, and document each case before handing any deeper problem to our engineering team. To succeed here you should already feel at home in a customer-facing role and be comfortable troubleshooting software gl...

I need a remote assistant who can confidently handle both phone and WhatsApp interactions in English. Most of the work revolves around customer support, specifically technical questions about our product line. You’ll be answering inbound calls, placing the occasional follow-up call when a ticket needs clarification, and replying to written WhatsApp queries in real time. Our in-house knowledge base, call scripts, and WhatsApp templates are ready for you; what I need is your clear, friendly voice, solid technical-troubleshooting mindset, and the discipline to document each interaction in our CRM before closing the ticket. Key things to know • The audience is English-speaking customers only. • All calls are customer-support in nature—no sales or appointment setting...

Summary **Part-Time Customer Support Specialist for AI Image & Video Generator** We run a premium AI image and video generation platform and are looking for a reliable part-time Customer Support Specialist to help us support our users properly. This is a part-time role requiring up to 2 hours per day, spread throughout the day. We do not receive a large number of tickets, but the tickets we do receive must be answered quickly, carefully, and with attention to detail. Ideally, you should be able to check the support inbox every couple of hours during your working window. **What you’ll do:** * Respond to customer support tickets in a timely and professional way * Help users with account issues, generation issues, billing questions, credits, subscriptions, and general platform q...

I’m looking for a reliable online assistant to handle customer support focused strictly on general inquiries that come in by email. You’ll log in to our shared inbox, read each message, and craft friendly, accurate replies that resolve questions the first time wherever possible. Most conversations are straightforward—order status checks, basic product information, or clarifying shipping and return policies—so an attentive writing style and a knack for clear explanations are essential. When a request falls outside our standard answers, just flag it and I’ll step in; otherwise you’ll manage the full email thread until it’s closed. I measure success by response time and customer satisfaction: every email acknowledged within a few business hours ...

Busco apoyo remoto para atender a mis clientes de manera rápida y cordial, exclusivamente en español. El trabajo se centra en resolver dudas, dar seguimiento a solicitudes y registrar cada interacción en nuestro sistema interno. Canales que deberás cubrir: • Teléfono: recibir y realizar llamadas cuando sea necesario. • Correo electrónico: responder mensajes entrantes con plantillas o respuestas personalizadas. • Chat en vivo: mantener conversaciones simultáneas sin perder la cercanía ni la precisión. Entregables y responsabilidades clave: • Tiempo de respuesta dentro de los rangos acordados para cada canal. • Registro ordenado de cada contacto (nombre, motivo, solución ofrecida, estado). ...

Busco apoyo remoto para atender a mis clientes de manera rápida y cordial, exclusivamente en español. El trabajo se centra en resolver dudas, dar seguimiento a solicitudes y registrar cada interacción en nuestro sistema interno. Canales que deberás cubrir: • Teléfono: recibir y realizar llamadas cuando sea necesario. • Correo electrónico: responder mensajes entrantes con plantillas o respuestas personalizadas. • Chat en vivo: mantener conversaciones simultáneas sin perder la cercanía ni la precisión. Entregables y responsabilidades clave: • Tiempo de respuesta dentro de los rangos acordados para cada canal. • Registro ordenado de cada contacto (nombre, motivo, solución ofrecida, estado). ...