ITIL is a 5 volume set of practices that aligns IT services with business needs, and underpins the International Service Management Standard for IT service management. Each volume details a separate part of the ITSM lifecycle (ITSM meaning Information technology service management). ITIL isn’t applicable only specific to certain technologies or organizations, but instead provides guidelines that are fully adjustable to the users’ needs. ITIL certification can only be given to individuals, not organizations.
ITIL was originally published in the 1980s.
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General Notes We are developing a web-based application and have a larger number of questions (~350) that are part of the audit. We need someone that is familiar with ISO and ITIL standards who can pinpoint Industry-standard / Guideline that is relevant for each question. Once identified it needs to be referenced accordingly. Each question will have at least one or two references that are accur...