ITIL is a 5 volume set of practices that aligns IT services with business needs, and underpins the International Service Management Standard for IT service management. Each volume details a separate part of the ITSM lifecycle (ITSM meaning Information technology service management). ITIL isn’t applicable only specific to certain technologies or organizations, but instead provides guidelines that are fully adjustable to the users’ needs. ITIL certification can only be given to individuals, not organizations.

ITIL was originally published in the 1980s.


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    Requiero ofrecer a mis clientes un servicio 5x8 de soporte remoto en plataformas Windows 10 y Servidores Windows 2012 y 2016 para atender casos escalados al segundo nivel de soporte , es requerido que ejecute los procesos de gestión de problemas y gestión de cambios en tiempos aceptables y con garantías del servicio.

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