Helpdesk is any resource providing assistance or information to customers, mostly regarding products or services of a company. Oftentimes, they are expected to resolve customer queries, provide technical details about company offerings, or track incidents and service requests.

 

Helpdesks are an essential feature of customer service as they serve a variety of purpose. The primary aim of helpdesks is to satisfy customers. By responding to queries and concerns, customers are ensured that the company is still involved even after purchase. It also seeks to improve product or service quality. Through helpdesks, companies are able to know issues about its offerings through feedback given by the customers. In the long term, an excellent helpdesk also builds customer loyalty and trust.

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    Job State
    2 jobs found, pricing in CAD
    Remote support team 5 days left
    VERIFIED

    Need a support person for a SaaS platform that is a product management software. Required good attention to customers Good English level Ready to learn our platform and help customers create KnowledgeBase articles to document common questions

    $8 / hr (Avg Bid)
    $8 / hr Avg Bid
    39 bids
    Virtual Assistant -- 4 3 hours left
    VERIFIED

    Virtual Assistant for webcam chat with prospective IT clients and executives and explain/demo our services offered in friendly informal manner.

    $24 / hr (Avg Bid)
    $24 / hr Avg Bid
    16 bids

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