Helpdesk is any resource providing assistance or information to customers, mostly regarding products or services of a company. Oftentimes, they are expected to resolve customer queries, provide technical details about company offerings, or track incidents and service requests.

 

Helpdesks are an essential feature of customer service as they serve a variety of purpose. The primary aim of helpdesks is to satisfy customers. By responding to queries and concerns, customers are ensured that the company is still involved even after purchase. It also seeks to improve product or service quality. Through helpdesks, companies are able to know issues about its offerings through feedback given by the customers. In the long term, an excellent helpdesk also builds customer loyalty and trust.

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    2 jobs found, pricing in CAD

    we're looking for someone to support on-call Helpdesk / Service Desk Title: Help-Desk / Service-Desk (Remote -On-call *Paid for numbers of worked hrs*) Remote; this is a part-time. The Contractor will be an On-Call Service Desk Technician. The contractor would receive a call or text requesting them to work on a desired day and time. The amount of Hrs could vary. On-call request would most likely be sent within 48hr – 24hrs in advance but can be subject to an immediate On-Call request 1 workday required a month, the on-call shift will be the entire specified shift requested

    $26 / hr (Avg Bid)
    $26 / hr Avg Bid
    4 bids

    Need 35+ Desktop support Engineer for different parts of South Korea. Job Description - IT Desktop Support Engineer Roles and Responsibilities: ● Responding to client support requests. ● Contacting clients to find out the nature of the problem. ● Travelling to the client’s location or connecting via a remote link. ● Troubleshooting hardware and software issues. ● Installing and maintaining hardware and computer peripherals. ● Installing and upgrading operating systems and computer software. ● Troubleshooting networking and connection issues. ● Advising on software or hardware upgrades. ● Providing basic training in computer operation and management. ● Completing job reports and ordering supplies. Desired Experience: ● Computer OS/Peripherals troubleshooting ● Handl...

    $3872 (Avg Bid)
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    $3872 Avg Bid
    2 bids

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