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    1,774 zendesk jobs found, pricing in CAD

    ...as follows: 1. A new Zendesk ticket is created and data is received via an endpoint notification. (POST / JSON) 2. Depending on the 'priority' of the ticket, the application should wait a defined amount of time (ie. 15 minutes for urgent, 30 minutes for high) 3. The application should then post to the Zendesk Ticket API using: a) one of 5 pre-determined responses (these should be cycled through or chosen randomly each time the application runs) b) a different authentication (zendesk user) depending on who we define as being as on duty within the application So key features: - Ability to receive and make use of data posted by Zendeks Ticket Notification. (An example can be given) - Ability to store multiple versions of the response that will be posted ...

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    I would like through teamviewer a freelancer to adjust some things inside the zendesk without creating any problems. Please only know the specific plugin

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    Hi Farzana K., I noticed your profile and would like to offer you my project. We can discuss any details over chat.

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    My project is built on top of a PHP script and it's already live. There are some additional features and cu...it's already live. There are some additional features and customisations need to be completed in order to fully operate. Below are the main tasks: 1. Website landing page redesign 2. Adding Blog functionality on top of existing page publishing feature 3. SEO settings should be completed (Sitemap, keywords, Google Search Console integration) 4. Integration with 3rd party SaaS (Google Analytics, Zendesk) 5. Payment solution integration (Recurring payments) 6. Bug fixes & enhancements The UI designs and technical analysis are available in the attached .zip file. The necessary server and platform accesses will be provided after the work starts along with additiona...

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    HI I need simple coding needed for zendesk Support. We just need someone who understand simple HTML coding and its a basic project and shouldn't take long to do. we need to add few heading next to Status and code it so it gets data from the Form

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    I would like to build a custom Multi Tenancy Help Desk ticketing system similar to ZenDesk / FreshDesk / Atera. 1. Cloud Deployment 2. Mobile app for iPhone and Android 3. Ticket Management 4. Real Time chat 5. Pre-defined ticket actions 6. Collaboration with other staff / teams 7. Shared Ticket ownership 8. Linked Tickets 9. Service Groups 10. Time Tracking 11. skill based routing 12. Agent Collision Detection 13. Automatic Email notification 14. Automated Routing 15. Alerts and Escalations 16. Service Level Agreement (SLA) Management 17. IT Asset Management (Potentially barcode or QR code?) 18. Warranty Management 19. Satisfaction Survey and rating 20. Subscription based with paypal / stripe integration 21. Tiered subscription levels I am looking at Laravel ...

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    ...DESCRIPTION AND RESPOND BASED ON WHAT YOU READ. Propose a solution or ask relevent questions and I will communicate with you. I currently use Zendesk and WPforms for a set for questions for the service-portal in the attached file/link. There are 4 options to pick between and each have different paths for the customers - all however require certain information. Its very expensive to use espically Zendesk. I would like an alternative. We sell remote controlled toys so this is a portal for service for same. We would like images and possible also videos of the products a long with a description and either a receipt number and/or image of it. Options like in Zendesk where I can answer tickets generated from a set of forms (does not have to be from WPforms). The curr...

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    To install tracing code to some site urls and connect 12 on site contact forms to ZenDesk

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    I need a developer to create a plugin for Zendesk that will automatically export lead/contact information of contact from Zendesk Sell to Freshbooks proposal or invoice. Imported data to include: First Name Last Name Email Phone Takeoff Airport Landing Airport Flight Date Deal Price Also, need plugin to show in Zendesk Sell that a proposal was sent to contact. If opened or viewed by contact. Need plugin to show if the proposal was signed or not by contact. Need plugin to show if the contact paid the invoice or not.

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    So the problem I need to solve is passing name, email, description/message in the zendesk web widget. The name and email are fine but the description is not supported by their code so the only way is to develop a new widget. This is the link to the widget. The only thing I need is to pass values in that widget.

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    ...working from home. Excellent verbal and written communication skills are also an essential requirement for this position. ? Qualifications: At least 2-3 years of experience WORKING FROM HOME focusing on providing High-Level Administrative Executive Support (Ideally with International Clients)  Proficient with using different tools and CRM such as Hubstaff, AirTable, Mailchimp, Canva, Slack, Zendesk, Google Suite, and, Microsoft Office specifically Excel and Powerpoint Ideally, has a knack for creativity and design as the role will require someone who can create professionally looking output  Highly Organized Ability to Analyze and to Problem Solve is a Must Proactive and has the eagerness to learn and to adapt to a fast-paced working environment Should have an Excelle...

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    Add 6 WhatsApp Accounts to Zendesk

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    Hello, I want someone who has good theme to customise home page of freshdesk support portal. This is not a web design project, its support portal like zendesk. Hence I need someone who knows on this.

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    Take Whatsapp / Zendesk Chat orders Transfer Orders into Company System Communicate with cleints through live chat, email Support clients who submit tickets via email and Zendesk and utilize chat to resolve their issues and connect them to the correct next steps Manage a volume of 10-30 clients per day while maintaining client service level standards and high quality of response Use various tools like ZenDesk (tickets and chat), Track Motorcycles and cars, and provide daily report Make sure motors are in the correct locations assigned, if not query or instruct compliance Send Out of location /discrepancy report daily

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    to add feature and configure zendesk deadline: 20- 24 HOURS

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    PLEASE ONLY APPLY IF YOU HAVE DEMONSTRABLE EXPERIENCE THAT CAN SHOW US FUNCTIONALITY, UI/UX, AND WOULD BE ABLE TO DELIVER 3 QUICK ITERATIONS IN THE NEXT MONTH. Build a first stage prototype/demo of a Web app with the following modules: 1) User account and profile creation and editing. 2) E-learning: integrates/connects a 3rd party e-learning module with an online course created by us (NOTE...Integrates/connects a map app built in Google Earth Engine (NOTE: You don't have to build the Google Earth Engine app, only integrate to our app) 4) Marketplace: gives access to an online marketplace (NOTE: right now we just need a wireframe/mockup of the market place as placeholder, to show that the marketplace will be there in the future). 5) Help: integrates a support management system (e.g.: ...

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    I need a developer to create a website flight search widget for my aviation website. Information I need collected is: (one-way, roundtrip, multileg) Take-off airport, Landing airport, date, # of passengers; name, email, phone. I need the widget to integrate with Zendesk so customer data is imported into the platform as a new lead. I also need the widget to use an api from to autofill customer take-off/landing airport data into the widget.

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    Initially 2,500 individual product items Multi European language versioning B2B user account management Work will commence at the beginning of January. Website build Magento platform set=up Cloud Server set-up Stripe integration Xero integration Potentially Porto Magento theme platform set=up Cloud Server set-up Stripe integration Xero integration Potentially Porto Magento theme Integrate with Unleashed (or similar) Inventory management platform Set up Amasty B2B E-commerce Premium Suite Set up ZenDesk integration Set up 3PL integration Set up MageWorx SEO Suite Ultimate

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    We are currently looking for someone who can help us engage with our customers and handle customer service. Your job will be to engage with people through email and live chat. (It would be preferred that the applicant has prior experience using Gorgias or Zendesk.) We are looking for people who are genuine and will not condone to inappropriate behavior. Skills You Need: - a good understanding e-commerce and how it works - fluency in English - an authentic, outgoing personality - knowledge on skincare products is preferred What You Will Do: - you will respond to our customers via email and Live Chat - you will send us a daily report on customers

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    To build a prioritising plugin for Zendesk.

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    We need an experience Zendesk consultant to help us configure our helpdesk It's required that the person has Zendesk experience

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    ...finish. -Set a timeline for each project and ensure we meet or exceed deadlines. -Set and manage expectations with clients. -Coordinate our internal resources for projects. -Identify and coordinate missing requirements with stakeholders - clients and internally. -Liaise with stakeholders to ensure the project remains on track. -Coordinate the projects within our business tools - primarily JIRA, Zendesk and Slack. -Compile, load and price tasks, feedback and requests from clients, and detailed feedback from internal stakeholders (such as in video format), and coordinate the accurate and timely completion of these through the internal website team. ***Our expectations*** We have the following expectations from you: -Proactive, independent team member who needs guidance but doe...

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    i need to integrate zendesk ticketing system for a handover if a chatbot does not find an answer. the issue is not to connect page and set zendesk as secondary receiver, but to force zendesk to pass back the contorl on the conversation back to the chatbot, and stop creating tickets when user keeps interacting with the chatbot. please not the price is rather 30 eur not 250!

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    ...main source tables that are used to produce 3 tables for each of 5 clients and one main table. Additional clients may be added in the future. There are currently about 1000 testers that send data to the source tables. The utility is to take the raw data and produce the output tables that are used for various reports. In the future, we may want to connect with other data sources like Zoho and Zendesk. The MySQL server is on our premises. At some future date we are considering moving to the cloud. We have identified two software candidates to accomplish this task. The first is Zuar Mitto and the second is Advanced ETL Processor Enterprise. Please comment if you have used either of these tools and/or which you prefer. One of the goals is to have the process automatically ru...

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    setting up zendesk and creating user with automated msgs.

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    We're looking for someone to provide API support between our platform Zendesk and our clients platform Service central, our client has their own team you'll work with and we have established the forms and flow.

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    ...engage with the task and thrive with a great team. KEY QUALIFICATIONS 1+ year experience leading a team. 2+ years experience in customer service managing tickets, solving issues. Excellent communication and customer service skills. Ability to read, analyze, and interpret general business information. Attention to detail and results oriented. Resourceful. Experience working with CRMs such as ZenDesk or others. Extremely passionate about helping others. Loves change, adapts quickly to change and feels good about it. Ability to multitask, deliver under tight timelines. Cool under pressure. Great organizational skills. Minimum 1 year experience working remotely. Experience doing cold calls. Interest in keeping up to date with virtual office trends, developments, new techniques an...

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    We...to do: 1) a session that can organize our team members (attendants) in groups and sectors 2) our chatbot understand our customer's demand (by words or numbers that he choose) and automatically directs him to the respective sector attendant that he chosen 3) an attendant can direct his chat with client to other team member continue the attendance in the same number (like PABX) Something like zendesk, freshdesk, and other do... Some other features that our tool already has: chatbot, bulk message, auto responder , contact extractor from groups and works in cloud (Digital ocean server). write mostly on: php, codeigniter, javascript, node.js, python see more in: (WhatsApp marketing software) (landing page) (web app)

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    We're on a legacy plan for zendesk, our plan is grandfathered. 1. Fix some triggers and notifications agents and customers receive. Just need to improve the process as sometimes agents and customers receive incorrect trigger emails. 2. Add a live chat module to connect to zendesk, we would like for the customer when they open the chat box to see a list of subjects, once they click the subjects they will see the information in the chatbox where they can submit a ticket without leaving the chatbox. Im open to options with the last part. 3. Add an external mail warning alert. 4. We have a mailing list connected from zapier. It flows like this, when a customer submits the zendesk contact us form the email ends up in our newsletter client. The issue we have is we ...

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    Hi, I’m interested in having a similar website like channelreply.com. created. It would have the same features but have a better interface for the saas website for our customers. What is channelreply? It connects eBay and Amazon customers to zendesk, freshdesk to reply to customer questions. I hope you can quote me and I look forward to your reply. Scott

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    Customer Service Agent required 2-3 hrs per day x 6 days. Monday, Tuesday, Wednesday, Thursday, Sunday - AEST time STARTING A...time STARTING AT 3 pm AEST - Up to 12-18 hrs each week. - Customer questions - Your main daily tasks will be entering Product SKU into orders and communicating with customers about order information. - Keeping databases up to date along with other daily tasks via google sheets. You will need previous experience with order management, Shipstation, Magento 2, eBay, Amazon and Customer Service (Zendesk/Freshdesk), google sheets or very similar software to the above. You should be trustworthy, experienced in the above with a good level of English. We pay monthly at the end Must be willing to be monitored by Monitask time tracking and keep above our percen...

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    Today we operate in 5 different European markets, Italy & Spain being part of them, and we want you to join us in making Degusta Box the best experience possible for both our customers and clients. You will: -Support Degusta Box customers to resolv...importantly, always ensuring a high level of customer service that’ll make our subscribers smile :) This is you You speak Italian & Spanish & English at a high level You show strong skills in customer service and treat people with kindness and helpfulness You love teamwork and show good communication and social skills You are organised and have a positive attitude You have previous experience with Zendesk or other ticketing tools We are looking for a temporary collaboration of at least 1 month, but can be extended...

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    Today we operate in 5 different European markets, Italy & Spain being part of them, and we want you to join us in making Degusta Box the best experience possible for both our custo...customers -Most importantly, always ensuring a high level of customer service that’ll make our subscribers smile :) This is you -You speak Italian & Spanish at a high level -You show strong skills in customer service and treat people with kindness and helpfulness -You love teamwork and show good communication and social skills -You are organised and have a positive attitude -You have worked with Zendesk or other similar ticketing tools We are looking for a collaboration for 1 month, with possibility to extend it up to 3 months further. Long term collaboration can be also established in ...

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    ...ongoing work. We are looking for a passionate technical support specialist to provide technical assistance on SaaS software, provide product improvement feedback, and craft experiences that make customers more productive and successful. The ideal candidate will be self-motivated, entrepreneurial-spirited, love problem solving, and care about customer's success. Roles & Responsibilities: Using Zendesk Ticket System, Internal IT infrastructure tools, as well as Google Cloud computing and AWS cloud tools Identify customers' needs, clarify information, research every issue, and provide solutions and/or alternatives May involve inbound and outbound calls to troubleshoot for clients Communicate across departments regarding key details associated with travel coordinatio...

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    ...Vue website to NuxtJs, to make it more SEO friendly. website has 17 pages, so it is a small job. The project consists of the following; - Migrate from Vue to Nuxt - Add meta tags (for ex. with the Vue-meta, vue-head npm package) - Add support for multi localization strings (i18n nuxt-module). Everything at the webpage should be stringifyed. - Connect the contact forms so they will work. To Zendesk api or vue-emailjs. Please answer following questions. 1. Your name :) The reason is to easily see if you read this, to sort out all automatic replies. 2. Do you have experience of migrations from Vue to Nuxt? 3. How long experience of creating Vue & Nuxt websites do you have? 4. What would your estimated time for the project be - it is 17 pages. 5. What would your p...

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    ...language should be auto detected and the website will then show the web page in correct language. This should also be SEO friendly. - Add support for showing the language that the user has as preferred in the browser. And also add support for changing language with a bottom on the page. This should be SEO friendly on all direct supported language. - Connect the contact forms so they will work. To Zendesk api or vue-emailjs. Please answer following questions. 1. Your name :) (The reason is to easily see if you read this, to sort out all automatic replies. 2. Do you have experience for creating SEO friendly Vue websites? 3. Would you recommend Nuxt JS or smashing else for our problem? 4. How long experience of creating Vue websites do you have? 5. What would your estima...

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    We’re looking for a customer service specialist to deliver live chat support. Experience in Zendesk is a plus. Working time: Weekday: 6:00 PM-9:00 AM(GMT+08:00) Weekend: full day 1. First, need to register a free account first to try our service. 2. Second, Please review our website to get familiar with our product. 3. When prepared well, you need to answer 5 questions to pass our final selection.

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    We are looking for a Creator Support Juni...provide assistance to users over different channels, as well as advocate for users and share user feedback whenever possible. Required skills: Clear communication skills and a strong command of the English language. 1 year of experience in a customer-facing support role with experience in technical support & troubleshooting Working knowledge of customer relationship management (CRM) tools like Zendesk, Freshdesk, Salesforce, etc. Strong passion for visual art tools Strong interest and knowledge of technology. Advanced usage and quick learning of software, web, and mobile applications Collaborative mindset, openness to learning, and knowledge sharing Flexibility to work on holidays and weekends Ability to take ownership of proje...

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    Need help setting up a self service Widget using either Zendesk or Zoho Desk tool (need suggestion also on the right plan of subscription): The key features we are looking to implement in the widget: 1. The user can search for the things they need help with first and the widget suggest a list of recommended topics for self help, the user then can either choose to read those articles or send us an email 2. Basic information gathering and send an email to our support inbox This is the first phase of the project, later on, we might need to look at the actual ticketing system sits behind the support inbox with the ability to quickly pick pre-formatted responses.

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    We’re looking for a customer service specialist to deliver live chat support. Experience in Zendesk is a plus. Working time: Weekday: 6:00 PM-9:00 AM(GMT+08:00) Weekend: full day 1. First, need to register a free account first to try our service. 2. Second, Please review our website to get familiar with our product. 3. When prepared well, you need to answer 5 questions to pass our final selection.

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    I have quite a bit of content from Wordpress that I need to be moved over to a Zendesk help center. Mostly copy and pasting new articles within zendesk and setting up the correct web links as well as embed codes for videos and images.

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    Aloha developers! I have a project built-in React.js frontend and Django backend. I gonna integrate Zendesk Live Chat in our web app. I'm looking for a talent developer who have experience of it.

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    ...- Develop Office 365 applications using Power Automate, Power Apps, Power BI, Dataverse, and SharePoint Online - Own the design and development of solutions with direction from solution design and requirements documents - Demonstrate business value of low code/no code applications and platforms to clients. - Build custom connectors that integrate with 3rd party APIs such as SalesForce, ZenDesk, QuickBooks, NetSuite, ADP, etc... - Demonstrate solutions by creating documentation and communicating with stakeholders and technical teams to describe product features. Qualifications: 4+ years of experience consulting on the Office 365 Platform. 3+ years of experience developing applications working with Microsoft’s Power Platform.  Understanding of key aspects of the pla...

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    I require an audio template SDK for receiving different audio stream formats. Must have some knowledge of audio formats, streaming raw audio streams, Google Cloud Platform, Speech-to-Text, VoIP, Websocket, Endpoint Integration, API Integration, JSON & String objects, Javascript, etc. Knowledge of Twilio, Zendesk, Zoom, Skype, etc SDK's, API's, all helpful. Looking for someone with technical audio encoding knowledge. Template should be written in Javascript.

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    Hi everyone, we have an app up and running but we are not able to integrate zendesk to our react native application. We just need someone to integrate that portion.

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    We are looking for an expert customer service representative with experience working in e-commerce. REQUIREMENTS: - Experience using ZenDesk or Gorgias & an order fulfillment software (DSers) - Experience doing customer service for e-commerce stores - Experience managing comments and customer inquiries on Facebook and Instagram RESPONSIBILITES: - Need to be working 6 days a week at least - Respond to customer requests in very good English - Issue refunds according to our refund policy - Re-send products to customers when needed - Respond to all customer inquiries quickly and accurately (within 24 hours, preferably less) - Communicate daily with our team - Display a high level of professionalism at all times

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    Hello, We have some very basic graphics that need to be created for our zendesk customer support portal. All the images will need to contain is our logo (provided in attachments) with a a gradient background that matches our color scheme and a few pieces of text added. The images we will need are: 1. Hero Header Image - 2000x419 - replace this image with one with our logo with a gradiant background and then text that says "Sports Card Scanner Support". Here is existing image: 2. Community Header- 2000x419 - same as above but replace text to say "Sports Card Scanner Community" 3. - How To Video Header - Same as above but replace text with "Sports Card Scanner How-To Videos" You can view

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    We have 55gb of storage dating back to 2015. I would like someone delete all tickets that are pre 2019 and also some from certain organistaions to be all deleted Also would be good is tickets with attachments before 2020 could be deleted Some details regarding deleting are here

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    Hi Puneet C., I noticed your profile and would like to offer you my project. We can discuss any details over chat. Can you integrate zendesk jwt sso for end-user

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    Looking for a friendly customer service agent for a fitness clothing brand. Store is on Shopify. Ticket system is Zendesk. Training is required and daily monitoring to ensure customer satisfaction is in place. Record a 30-60 second voice on your customer service experience:

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