Zendesk jobs

I need an English-speaking chat agent who can stay online during standard business hours to greet visitors, answer product questions, and resolve or escalate issues in real time. You will work exclusively through our existing live-chat widget; if you already know tools such as Zendesk Chat, Intercom, or LiveChat, you’ll be productive from day one. My priorities are speed, accuracy, and a friendly tone that reflects our brand voice. Typical conversations involve order status checks, basic troubleshooting, and guiding prospects toward the right product. When a question falls outside the provided knowledge base, you’ll tag the chat and pass it to the appropriate internal team so the customer never feels abandoned. We are providing A-z guidance Accepting Junior Positions ...

I need an English-speaking chat agent who can stay online during standard business hours to greet visitors, answer product questions, and resolve or escalate issues in real time. You will work exclusively through our existing live-chat widget; if you already know tools such as Zendesk Chat, Intercom, or LiveChat, you’ll be productive from day one. My priorities are speed, accuracy, and a friendly tone that reflects our brand voice. Typical conversations involve order status checks, basic troubleshooting, and guiding prospects toward the right product. When a question falls outside the provided knowledge base, you’ll tag the chat and pass it to the appropriate internal team so the customer never feels abandoned. We are providing A-z guidance Accepting Junior Positions ...

Key Deliverables • Timely invoice generation and distribution using QuickBooks, Xero, or similar cloud accounting tools • Accounts receivable monitoring with proactive follow-ups on overdue payments • Accurate payment reconciliation and bookkeeping updates to maintain cl...prevent delays Track receivables and create a follow-up system for overdue accounts Maintain organized call notes and customer interaction records Deliver weekly performance updates on invoices sent, payments received, and outstanding balances Requirements for Efficient Execution • Access to accounting platform (QuickBooks/Xero/FreshBooks or similar) • Access to CRM or helpdesk system (Freshdesk, Zendesk, etc.) • Clear call handling guidelines and escalation procedures • Shared ...

...now need it finished and polished into a best-in-class informational site that matches the experience users expect from today’s leading SaaS platforms. Scope of work The site must clearly present our story, services, blog articles, Help & Support, all wrapped in a modern, responsive UI that guides visitors naturally from discovery to conversion. A dedicated Help & Support area will surface Zendesk articles and open tickets without ever leaving the site, while every lead and contact event should flow automatically into HubSpot through their public APIs. Subscriptions and add-on purchases will be taken directly on the site, so a production-ready payment gateway (Stripe, PayPal or a comparable provider you suggest) has to be integrated with secure tokenised check...

...reach us with ease. The primary goal is straightforward: present key company information online. The core content will revolve around an About Us narrative and individual Team Profiles, all laid out in a way that feels professional yet personable. Interactive elements matter to us. I need: • A well-styled contact form that funnels enquiries to the right inbox. • Real-time live-chat integration (Zendesk, or a similar tool—open to your recommendation). • A concise, searchable FAQ section so people can self-serve common answers. Build it on a CMS (WordPress, Webflow, or comparable) so my team can edit copy and images without touching code. The finished site should be responsive, SEO-friendly, fast-loading, and secure (SSL, basic hardening). Once design is...

...escalation; summarize the issue before passing it on. • Keep an internal FAQ up to date so our responses stay consistent. • Send me a short weekly report highlighting volume trends, recurring pain points, and opportunities to improve the product or documentation. Tools & workflow I’m currently leaning toward Gmail with filters and canned responses, but I’m flexible—if you’re more comfortable in Zendesk, Help Scout, Freshdesk, or a similar ticket system, let me know. The goal is a streamlined setup that keeps customer satisfaction high. Ideal fit You have previous customer support experience, write fluent, friendly English, and can empathize with users while staying concise. Familiarity with simple SaaS or service workflows is a plus. D...

I need an engaging series of live, online and recorded sessions that will strengthen my team’s process knowledge and guide them through every step of Zendesk customer-service workflow. The goal is for each participant to understand how to operate the system, main workflow processes within the retail customer service department. Learning how to translate that knowledge into clear answers online, and how to move a customer smoothly from first contact to resolution inside zendesk’s system. Sessions will run on Zoom or Microsoft Teams and should mix short presentations, screen-share demos of the workflow, breakout activities, and quick quizzes. Handouts, slide decks, and a recording of each class have to be provided so new hires can revisit the material later. Please show ...

...and turning complaints into resolutions that leave people smiling. Each touchpoint must be logged in our CRM, and you’ll create or update customer records as needed so nothing slips through the cracks. Clean, friendly written English is a must because most of the work happens over email and live chat, with the occasional follow-up call. If you’ve already worked inside platforms such as HubSpot, Zendesk, Freshdesk, or a similar tool, be sure to highlight that experience. I can also put your bookkeeping or research skills to use, think reconciling a small batch of invoices in QuickBooks or digging up quick market comparisons, so there’s room for extra hours if you’re interested. Deliverables • Inbox and chat channels cleared daily with prompt, accu...

Our accessibility consultancy is ready to turn Zendesk into a true self-service hub. I need the Help Center configured from the ground up, complete with a logical category hierarchy, polished article templates, and automated ticket flows that deflect repetitive questions while still feeling personal. I have been on Freelancer for more than a decade (under ClinicSolutions) but needed to set up a separate account for this work for payment purposes Content requirements • Articles and how-to guides that walk users through common accessibility challenges and our recommended fixes • A concise FAQ section surfaced through Zendesk’s search and bot suggestions • Space for embedded video tutorials (script outlines and placeholder links are fine; the production t...

I need a reliable partner who can handle up to ten customer-complaint emails a day and answer each one with an empathetic, understanding tone that reflects our brand. Every reply should do more than acknowledge the problem; it should move the customer toward a full resolution whil... log them in a shared tracker, and offer concise suggestions that could prevent those complaints from reappearing. Daily deliverables: • Write and send responses to all incoming complaints (1-10 emails). • Close or correctly escalate each ticket and add complete internal notes. • Record patterns you notice and propose practical fixes. If you already work comfortably inside tools such as Zendesk, Freshdesk, Help Scout, or a similar platform, mention that experience so we can get you u...

I operate in the Sales industry and rely on Infloww for r...CRM stays clean. When an issue can’t be resolved on the spot, you’ll tag it for follow-up or escalate it to the right team member. Success for this role means: • First response time consistently under 30 seconds • Accurate, concise notes for every chat session • A weekly summary highlighting common questions, potential improvements, and any lost-sale insights If you already know LiveChat, Zendesk, Intercom, or similar tools that’s a plus, but mastery of Infloww is what matters most. Clear English, a helpful tone, and the ability to multitask across several chats at once are essential. Let me know your typical coverage windows and a brief example of how you’d greet a new visitor,...

I want to cut the lag between a customer’s first email or phone call and our very first r...that’s template scripting, ticket-routing tweaks, or lightweight automation. • Draft clear response guidelines my team can follow from day one. • Set measurable targets so we can track improvement and keep momentum after you hand off the plan. You’ll have direct access to me plus sample transcripts, inbox metrics, and call logs. If you have experience shortening first-response times through Zendesk, Freshdesk, or similar help-desk tools, that’s a bonus but not a must—solid, proven ideas are what matter most. Once the assessment and roadmap are delivered, we can talk about optional hands-on implementation, but for now I need the action plan tha...

...need a specialist who can turn ChatGPT into a friendly, always-on support agent. The focus is narrow and clear: generate accurate, conversational chat responses that feel genuinely helpful rather than scripted. Here’s what I have so far: • A knowledge base containing product documentation and common troubleshooting steps (Markdown and PDF). • Access tokens for OpenAI and our live-chat platform (Zendesk Chat, but I can switch if you recommend a better fit). • A rough list of recurring questions pulled from the last six months of transcripts. What I’m missing—and what I’d like you to deliver—is a refined prompt-engineering workflow that teaches ChatGPT how to: 1. Detect intent from incoming chat messages. 2. Pull the correct answer (or...

...need a specialist who can turn ChatGPT into a friendly, always-on support agent. The focus is narrow and clear: generate accurate, conversational chat responses that feel genuinely helpful rather than scripted. Here’s what I have so far: • A knowledge base containing product documentation and common troubleshooting steps (Markdown and PDF). • Access tokens for OpenAI and our live-chat platform (Zendesk Chat, but I can switch if you recommend a better fit). • A rough list of recurring questions pulled from the last six months of transcripts. What I’m missing—and what I’d like you to deliver—is a refined prompt-engineering workflow that teaches ChatGPT how to: 1. Detect intent from incoming chat messages. 2. Pull the correct answer (or...

...support ticket one minute, sales call the next • Strong communication skills — empathetic with customers, persuasive with prospects • Data-driven — you track metrics and use them to improve • Self-starter who takes ownership and doesn't wait for direction Bonus: • Experience in niche/technical product e-commerce • Familiarity with the 3D printing or maker community • Experience with helpdesk tools (Zendesk, Freshdesk, Gorgias, etc.) • Experience with CRM tools (HubSpot, Pipedrive, etc.) • B2B sales experience alongside B2C support • Multi-language skills --- HOW WE WORK • Remote, flexible hours • Clear communication, ownership mindset • Customer-first mentality — every interaction matters • ...

I ne...smoothly between phone calls and the email queue inside our Zendesk and Shopify dashboards. Most contacts are about order status, returns, shipping or other general questions—nothing too technical, but every reply must sound friendly, confident and in clear, accent-neutral English. You’ll log in to Zendesk, pick up inbound calls, respond to tickets, document every interaction and, when needed, hop into Shopify to look up orders, issue refunds or update tracking. I’ll supply FAQs, call scripts and account access; you bring the calm voice, quick typing and solid grasp of both platforms. Reliability during agreed shifts, a quiet workspace and accurate ticket notes are the key deliverables. Let me know about your past roles in Zendesk and Shopify...

...mail environment is in place, Zendesk will become our single ticketing hub. Both WL and Granadilla Swim must be configured as separate brands inside Zendesk, historical tickets migrated over from Zoho Desk, and all support addresses redirected so nothing slips through the cracks. Finally, internal email and support rules have to be locked down to keep the flow tidy and secure. Deliverables • Google Workspace (Business) fully deployed for WL, added as secondary domain • 11-50 staff users created with brand-appropriate aliases • Department role addresses implemented via Google Groups • Zendesk configured with two brands (WL + GS) • Zoho Desk tickets migrated into Zendesk with intact metadata • Support mail routing swi...

I need a reliable customer-service specialist who can take full ownership of order-related email inquiries. Your...escalate any delays. • Handle returns & exchanges: explain our policy, issue return labels through the portal I’ll provide, and follow through until the replacement or refund is confirmed. • Process cancellations: verify eligibility, cancel in the system, and confirm the outcome to the customer. I’ll grant you access to our shared inbox and order-management dashboard; familiarity with tools like Zendesk or Gorgias is a plus but not mandatory. Responses should be courteous, on-brand, and sent within agreed-upon SLAs. Deliverables are accepted once the inbox is consistently cleared, customers receive correct resolutions, and ticket logs s...

I’m looking for a seasoned Zendesk specialist who can sit with me (remote screen-share is fine) for a few focused hours and walk me through three areas: • Building Explore reports with practical filters. My top priority is learning how to slice Ticket resolution times and Agent performance metrics—plus a custom “time spent per customer” field—by date range and agent name. I want to leave the session with at least one working dashboard and the confidence to duplicate the process on my own. This is not just a report with one filter, but how filters can work together. • Making the most of Zendesk’s AI chat. I already have the feature enabled; I need guidance on training phrases, intent routing and best-practice configuration so the bot h...

...recordatorios / Calendar & Reminder Handling I’ll grant you access to our shared inboxes and scheduling tools so you can triage messages, draft or send responses, and keep my calendar organized with timely reminders. Clear, polite communication in both languages is essential, and I value proactive updates so I always know what’s pending and what’s resolved. If you already use tools like Gmail filters, Zendesk, Freshdesk, or Google Calendar, let me know—those skills will help you get up to speed faster. Consistency and confidentiality are vital; anything you handle must stay strictly within our team. Please tell me: • Your typical working hours and preferred time zone • Any experience you have managing bilingual customer support or inb...

...helpful replies in flawless Italian or Romanian according to the customer’s language. • Tag, escalate, or summarize any technical or billing-related issues so my internal team can step in. • Maintain accurate records of each interaction in our ticketing platform (Zendesk). What will make you stand out • Proven written fluency in both Italian and Romanian. • Solid grasp of polite business email etiquette and customer-first language. • Experience with high-volume inboxes (50+ tickets per day) and tools such as Zendesk, Freshdesk, or Gorgias. • The initiative to suggest template improvements and spot recurring questions we can convert into macros or knowledge-base articles. Deliverables 1. Daily cleared inbox with any pending ...

...turn complex Information Technology topics into clear, accurate documentation. Here’s what I need right now: • Author-level documentation for one web or software product (install guides, user manuals, and API overviews). • Concise in-line comments and change logs that developers can reference quickly. • A short knowledge-base article (≈800 words) formatted for a help-center CMS such as Zendesk or Confluence. I will supply access to the product, existing specs, and SME contacts; you’ll bring your expertise in structuring content, adopting consistent terminology, and illustrating workflows with simple diagrams or annotated screenshots where useful. Deliver the final files in both Markdown and PDF, with any images as separate, optimised...

...translators. * Ability to explain technical issues in simple, user-friendly language. * Patient, customer-focused mindset with strong attention to detail. * Reliable, self-motivated, and comfortable working independently as a freelancer. Nice to Have: * Experience supporting **streaming platforms, SaaS products, or subscription-based services. * Familiarity with ticketing/helpdesk tools such as Zendesk, Freshdesk, LiveAgent, or similar. * Experience with account management, billing, or payment-related support. * Bilingual (English/Spanish) is a plus, but not required. What We Offer: * Fully remote freelance collaboration. * Consistent support workload. * Opportunity to work with a growing streaming platform....

...gamers for gamers, we're breaking down the walled gardens of RGB ecosystems, turning your desk into a canvas and your setup into an extension of your identity. Join us in building the future of RGB. The Role: You'll be the frontline voice of SignalRGB, providing technical support and building community trust. This role requires weekend availability during U.S. business hours. What You'll Do: -Zendesk Support -Respond to tickets within SLA timeframes -Troubleshoot device compatibility, software issues, and configurations -Guide users through setup and effect customization -Escalate complex bugs with detailed documentation -Handle billing, refunds, and subscription issues Community Engagement: -Support users on Reddit, Discord, and forums -Identify trending iss...

Title: RPA / Automation Engineer (Python + AI Agents) — 1-month contract (Google Workspace, Kafka, S3, Redshift, Jira, Zendesk, Zoho) We’re a Voice AI company hiring a freelancer to build code-first automations across Ops Engineering + Finance. Many workflows are manual and spreadsheet-based (Google Sheets/Excel). We want production-ready automations shipped weekly (bug-free and deployable as soon as finished). Stack/Systems: Google Workspace, Kafka, S3, Amazon Redshift, Jira, Zendesk, Zoho CRM, Presto One (internal), Hex (nice-to-have). Preference: code-first integrations; open to Zapier for basic trigger/routing automations. Engagement structure (important) * This is intended as a 1-month contract, but Week 1 is a paid trial. * At the end of Week 1, we will de...

My growing online store is ready to move from ad-hoc replies to a proper customer care workflow. I am looking for someone who can take full ownership of two key areas: • Phone support – answer incoming calls, resolve or triage issues, and log every interaction inside our ticketing tool (Zendesk Talk, Freshdesk, Aircall or a comparable VoIP platform of your choice). A friendly, native-level English tone and clear documentation are essential. • Instagram live-chat enablement – although our primary need is voice, I also want to start handling customer DMs on Instagram in a structured way. You will help connect Instagram messaging to the same help-desk pipeline, set up quick-reply templates, and then manage the chat during business hours. Deliverables 1. Configu...

...problems so we can solve them together You’ll log into our help-desk and chat platform, respond to incoming requests, tag and update each ticket properly, and keep concise internal notes. Any complex technical questions can be handed off—your role focuses on great service rather than deep troubleshooting. If you have prior experience in email or chat support, let me know the tools you used (Zendesk, Intercom, Freshdesk, etc.) and typical daily volume you handled. I’d also appreciate a quick line on your usual working hours and time zone so we can plan coverage. Deliverable: steady, same-day responses with a first-reply time under one hour during the agreed shift. I’ll start with a paid trial day; if it’s a good fit, I’d like to extend this i...

...prepared—or, when needed, have a reliable proxy step in for me. My biggest priorities are: • Sharpening my troubleshooting flow so I can talk through common Windows, network, and hardware issues with confidence. • Polishing customer communication skills, especially de-escalation and clear ticket updates. • Demonstrating hands-on knowledge of leading help-desk platforms such as ServiceNow, Zendesk, or Freshdesk. Here’s what I’m looking for from you: 1. Targeted coaching sessions that break down likely technical questions and the best-practice answers interviewers expect. 2. Mock video interviews that replicate the real environment, followed by actionable feedback. 3. A discreet solution for interview proxy support on both live vid...

I’m looking for a friendly, genuinely empathetic customer-support prof...quickly grasp what each customer needs, and reply in clear, upbeat language that turns issues into positive experiences. On social media, you’ll respond to comments and handle direct messages; no content creation is required—just timely, thoughtful engagement that shows we’re listening. I’ll provide product knowledge, tone guidelines, and access to the chat and social tools we use (e.g., Intercom, Zendesk, or similar). You’ll log each interaction, flag anything urgent, and keep me posted with concise daily summaries so we can spot trends early. If you thrive on helping people, keep cool under pressure, and write crisp, error-free English, I’d love to hear how you can ...

I’m looking for a friendly, genuinely empathetic customer-support prof...quickly grasp what each customer needs, and reply in clear, upbeat language that turns issues into positive experiences. On social media, you’ll respond to comments and handle direct messages; no content creation is required—just timely, thoughtful engagement that shows we’re listening. I’ll provide product knowledge, tone guidelines, and access to the chat and social tools we use (e.g., Intercom, Zendesk, or similar). You’ll log each interaction, flag anything urgent, and keep me posted with concise daily summaries so we can spot trends early. If you thrive on helping people, keep cool under pressure, and write crisp, error-free English, I’d love to hear how you can ...

I’m looking for a friendly, genuinely empathetic customer-support prof...quickly grasp what each customer needs, and reply in clear, upbeat language that turns issues into positive experiences. On social media, you’ll respond to comments and handle direct messages; no content creation is required—just timely, thoughtful engagement that shows we’re listening. I’ll provide product knowledge, tone guidelines, and access to the chat and social tools we use (e.g., Intercom, Zendesk, or similar). You’ll log each interaction, flag anything urgent, and keep me posted with concise daily summaries so we can spot trends early. If you thrive on helping people, keep cool under pressure, and write crisp, error-free English, I’d love to hear how you can ...

...centre on customer support—answering questions, guiding users through simple troubleshooting steps, logging each interaction, and ensuring issues are either resolved or correctly escalated. You will log in to our cloud phone system during agreed-upon hours, greet callers warmly in their preferred language, and document the outcome of every conversation in our CRM. Familiarity with tools such as Zendesk, Freshdesk, or a comparable ticketing platform will help you hit the ground running, though I can provide quick onboarding if needed. A stable internet connection, a quality headset, and a quiet workspace are essential. Deliverables: • Real-time, bilingual call handling within the scheduled shift • Clear, concise notes entered into the CRM for each ticket ...

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...customer messages our official WhatsApp number. • The bot (built on the WhatsApp Business API, Twilio, Meta Cloud API or a comparable gateway) replies instantly, handles order look-ups, status checks, and new order placement. • If it hits a failure intent or receives a “talk to human” signal, it escalates, preserving chat history for the agent inside our existing help-desk interface (Freshdesk or Zendesk, I’m flexible). What I need from you 1. A production-ready WhatsApp chatbot that can: – Recognise and process order-related requests (pulling from or writing to our MySQL/Shopify/REST backend, whichever is fastest for you). – Use NLP (Dialogflow, Rasa, or similar) for intent detection and entity extraction. 2. Reliable ...

...expect: • A clean, responsive chat widget that fits our site’s look and works on all modern browsers. • Server-side code (Python or Node.js preferred, but I’m open) that calls the ChatGPT API, injects our custom knowledge base, and returns concise, helpful answers. • Confidence tracking: when the model seems unsure, the conversation should escalate automatically—ideally by handing off to Zendesk or, at minimum, emailing the transcript to our support inbox. • Conversation logging with basic analytics so we can review recurring pain points; exportable to CSV is fine. • Clear installation and deployment steps so I can spin this up on our VPS without digging through code. Acceptance criteria 1. Widget loads in under two seconds o...

I’m looking for a seasoned customer-service agent who can manage our WhatsApp inquiries around the clock. All conversations are conducted in Bahasa Indonesia, so active fluency is essential. What you’ll handle • Respond promptly to customer questions, provide clear product or service information, and resolve issues without delay. • Keep chat histories organised in Zendesk, Freshchat, or a similar platform we agree on. • Flag recurring problems, suggest workflow improvements, and escalate complex cases when needed. What you need to bring • Proven experience in a previous customer-service role (tell me the company, your position, and key duties). • Ability to stay available 24/7—whether through shifts you arrange or personal fle...

...answer presales questions, track orders, troubleshoot simple issues, and escalate anything complex to me. Incoming calls arrive through our VOIP line; you’ll pick them up, log the conversation, and create follow-up tickets when needed. Live-chat messages pop up in your browser with canned responses you can refine over time. We’ll decide on the final help-desk platform together, so familiarity with Zendesk, Freshdesk, or Intercom will make onboarding smoother. Deliverables • All email, phone, and chat queues cleared by shift-end with no inquiry waiting more than one business day for a response. • Brief daily summary highlighting common issues and any tickets escalated. • Customer records accurately updated inside the CRM. If you write and spe...

...custom Python/Node micro-service—whichever you believe fits best. Robust intent detection, conversation memory, and fallback to human agents are mandatory. I value experience in AI bot development above all, so please centre your proposal on that. Show me how you would: • design the conversation flow and knowledge retrieval layer • integrate with at least one popular CRM (HubSpot, Salesforce, Zendesk, etc.) via REST or GraphQL • expose configuration hooks so business users can add instructions or connect new data sources without redeploying the code Deliverables I expect: 1. Running prototype (Docker or cloud-hosted) covering the three key channels 2. Clean, well-documented code repository 3. Short admin guide outlining how to add new integrat...

I’m looking for a customer-service-minded chat specialist to handle live conversations that come in through both our website widget and our mobile apps. Your single focus is to resolve customer queries on the spot—keeping response times low, answers accurate, and every interaction in our warm, helpful brand tone. You’ll log in to our existing chat dashboard (we currently use Zendesk Chat, though familiarity with Intercom or Freshchat is perfectly transferable) and stay on top of all incoming messages, whether they involve product questions, order status checks, or general account guidance. Anything highly technical can be flagged for our internal team; otherwise you’ll own the resolution end-to-end. Deliverables I’ll measure you on: • Real-...

We use Zendesk with a custom SMTP mailbox. Recently, some ticket replies and alerts do not send at all. In Zendesk Event History, the email action shows as not sent, even though the trigger or macro should have fired. Other macros and triggers continue to work normally. This behaviour changed recently and no intentional configuration changes were made. What’s happening Some triggers and macros fire correctly Others fail silently Event History shows emails as not sent when they should have triggered Agents miss customer replies as a result What we need Identify why this behaviour changed Diagnose why certain triggers or macros are not firing email actions Fix the configuration so all relevant emails send consistently Confirm resolution with live test tickets Scope Rev...

I’m looking for a dependable pro who can keep our website’s live-chat window active around the clock. The work is pure general customer service: greeting visitors, answering everyday questions about orders or policies, and making sure any trickier issues are logged and escalated to my in-house team. You’ll work inside our existing chat dashboard (similar to Zendesk Chat or Intercom), use the knowledge base I supply, and tag every conversation so I can track trends later. My two must-hit metrics are a first-response time under one minute and consistently accurate answers; I’ll review transcripts each week to confirm both. To help me plan the schedule, tell me which time zone you’re in and whether you already have experience covering overnight or we...

Inbound leads for our B2B software suite arrive every day through phone, email and li...inbound; there is no cold calling involved. Timely responses within business hours and concise, well-documented notes in our CRM are essential. To be considered, show me examples of past work where you handled inbound sales or customer success for software products—brief bullet points or links are fine. If you have experience juggling several channels at once or have worked with VoIP systems, Zendesk, Intercom or similar, feel free to mention it. I’ll share scripts, the product knowledge base and access to our cloud phone system once we start, and I’ll be available for quick questions as you ramp up. Looking forward to seeing how your previous results can translate into mo...

My company needs ongoing help handling every customer touch-point—phone calls, email tickets, and live-chat sessions—in both Spanish and English. Most contacts revolve around checking an order’s status, clarifying billing questions, explaining our membership packages, or walking customers through the services we offer. You’ll log each interaction in our CRM (we currently use Zendesk but are open to Freshdesk or a similar platform), follow predefined response templates where they exist, and escalate anything outside the playbook. Clear, friendly communication and fast turnaround times are essential in both languages; I measure success by first-response time and customer satisfaction scores. Deliverables • Same-day responses for email and chat, rea...

...elegant from the first click. The overall vibe should evoke a premium beauty counter—clean lines, refined typography and a sophisticated color palette—while still being easy to browse on mobile and desktop. Core requirements • Catalog and checkout for my skincare and makeup lines • Built-in product reviews so new shoppers can see real feedback • Real-time live chat support (integration with Zendesk, Tidio or a comparable solution is fine) I’ll supply product photos, descriptions, brand guidelines and payment-gateway credentials; you take it from staging through go-live, including responsive layout, SEO-friendly structure and basic onboarding so I can manage inventory myself afterward. If you’ve worked with Shopify, WooCommerce or sim...

...Ionic + Capacitor, or Flutter Web, but I’m open to other proven stacks. • Integrate deeply with Salesforce Service Cloud and Zendesk. Ticket creation, status syncing, two-way comments, and webhook-driven updates all need to run smoothly. If the foundations allow room for a future connector that would be ideal. • Provide concise documentation and an onboarding walkthrough so my internal team can deploy new environments and iterate on the UI. Acceptance criteria 1. A working build published to TestFlight, Google Play internal track, and a live web URL. 2. CRUD operations on tickets reflected instantly across the local database, Salesforce, and Zendesk. 3. All source code, migration scripts, and environment files committed to a private Git repo with ...

...centre on customer support—answering questions, guiding users through simple troubleshooting steps, logging each interaction, and ensuring issues are either resolved or correctly escalated. You will log in to our cloud phone system during agreed-upon hours, greet callers warmly in their preferred language, and document the outcome of every conversation in our CRM. Familiarity with tools such as Zendesk, Freshdesk, or a comparable ticketing platform will help you hit the ground running, though I can provide quick onboarding if needed. A stable internet connection, a quality headset, and a quiet workspace are essential. Deliverables: • Real-time, bilingual call handling within the scheduled shift • Clear, concise notes entered into the CRM for each ticket ...

...chat inquiries for my business. The role centres on greeting visitors as soon as they open the chat window, resolving routine questions on the spot, and escalating anything outside the standard FAQ to me in an organised hand-off. You will be working entirely by chat—no phone calls or email tickets—so fast, friendly typing and clear written Indonesian are essential. Experience with tools such as Zendesk Chat, Intercom, , or a similar live-support platform will help you hit the ground running. Key deliverables • Cover agreed-upon chat hours (we will finalise the schedule together) • Maintain an average first-response time under two minutes • Keep concise, well-structured chat logs for every conversation • Flag recurring issues so we can upd...

I need a dependable partner to step in as the first point of contact on our live-chat channels. Your single mission is to reply to every incoming message with clear, accurate information ab...under five minutes during the agreed-upon shifts. • All replies cover price, discounts (when relevant), and real-time availability pulled directly from the spreadsheet or dashboard I will provide. • You keep the tone friendly and consistent with our brand voice—helpful, never pushy. • A brief end-of-day summary (copy of chat transcript or exported log from WhatsApp, Messenger, LiveChat, Zendesk, etc.) so I can track recurring questions and plan updates. If you already use any of the platforms above, let me know; otherwise I will grant access and show you the exact wo...

I need an experienced virtual admin who can stay on top of my inbox and chat channels, answering every customer email and message quickly, politely, and in clear Indonesian. You will be the first ...Deliverables I will check each week: • 100 % of incoming customer emails and chat messages answered within 4 hours (during business hours) • Conversation logs neatly labeled in the shared inbox/CRM • A brief end-of-day summary noting any escalations or unresolved issues All tools are browser based, so you will only need a laptop and Chrome. If you already handle similar workloads with Zendesk, Freshdesk, or Gmail filters, mention it in your bid—it’s a plus but not mandatory. I’ll provide canned replies, brand guidelines, and a short onboarding ca...

...friendly acknowledgment of the inquiry, • states the current order status in plain language, • adds any tracking or next-step information, and • closes with a reassuring call-to-action or signature line that matches our house style. I value quick turnaround—ideally within a few business hours—because shipping updates grow stale fast. If you have experience with customer support platforms (Zendesk, Freshdesk) or CRM templates, let me know; it’ll streamline the process. The deliverable each time is a ready-to-send email text (subject line + body) that I can paste directly into our system. No design work needed, just polished wording that makes the customer feel informed and cared for. If you’re confident writing formal yet approachabl...