Read the Freelancer FAQ

Alternately browse our Help Center or see our Fees & Charges

    About Freelancer

    • What is Freelancer?
    • What fees does Freelancer charge?
    • How do I sign up?
    • I am an Employer, how will Freelancer work for me?
    • I am a Freelancer, how will Freelancer work for me?
    • Is Freelancer going to provide work for me?

    Preferred Freelancer Program

    • Are Recruiter projects exclusive?
    • What is the Preferred Freelancer Program?
    • Will the Preferred Freelancer Badge be visible to everyone on the site or just Recruiter project employers?
    • Why are my stats showing 0% in the eligibility checker when I have good stats on my profile?
    • Can I change my top skills in the eligibility checker?
    • How long does it take for applications to be reviewed?
    • When will the Preferred Freelancer Badge appear on my profile?
    • If I sign the Preferred Freelancer Service Level Agreement, can I request upfront payments?
    • Do I have to accept all projects that are sent to me?
    • Can I temporarily opt out of exclusive projects without affecting my Preferred Freelancer status?
    • Do I need to have the Mobile App installed?

    Desktop App

    • How do I install the Freelancer Desktop App?
    • How do I start using the app?
    • What is offline tracking?
    • How does offline tracking work?
    • What are the limits of offline tracking?
    • How do I uninstall the Freelancer Desktop App?
    • What are the system requirements for the Freelancer Desktop?
    • I am encountering this bug, what do I do?
    • Will the desktop app work in a virtual machine environment?

    Employer Following

    • What is Employer Following?
    • How do I start or stop following Employers?
    • How many Employers can I follow?
    • How will I know when an Employer I'm following posts a project or contest?
    • Why am I unable to follow an Employer?
    • How do I prevent Freelancers adding me to their Employer Following list?
    • I wasn't notified of a project posted by an Employer I'm following

    Contest - Choosing a design

    • Can I divide my contest prize to multiple winners?
    • How do I create a Poll?
    • How do I choose the contest winner(s)?
    • How do I choose the runner up winner(s)?
    • How long do I have to choose a winning design?
    • What happens after I've chosen the winner or runner up winner(s)?
    • Can I ask for changes to the entry(ies) I’ve chosen?
    • What happens if my entry is selected?
    • Why is it taking so long for the Employer to declare a winner?
    • I was promised the prize, but it was awarded to another Freelancer. What can I do?

    Contest - Compliance

    • How can I check that a designer's work is his or her own?
    • What happens after I report a design or designer?
    • How do I report a design or designer?
    • Why should I report a design or designer?
    • What happens if I infringe copyright?
    • How are my designs protected on Freelancer?
    • What if my design is copied?

    Contest - Deadlines

    • Why is my contest locked?
    • What is a Closed contest?
    • Why is my contest closed?

    Contest - Entries

    • Am I eligible to enter?
    • How will I be notified when new entries are submitted?
    • How do I provide comments to designers for submitted designs?
    • How do I rate a design?
    • A design I liked was withdrawn, what can I do?
    • Why do designers withdraw entries?
    • How do I withdraw my entry from a contest?
    • Can I contact freelancers?
    • How do I reject a design from my contest?
    • How do I stop a designer from entering my contest?
    • How can I refer to a design in my comment?
    • How do I refer to a particular designer in the public comments?
    • How do I submit my contest entry?
    • Can I use stock images or clipart?
    • Which fonts can I use in a design?
    • What file format should I submit my entry in?
    • What should I upload when submitting my design?
    • Why was my entry rejected?
    • Why did my entry get a poor rating?
    • Can I contact the contest holder?
    • Can the contest holder ask me for a copy of my design before the contest ends?
    • What happens to my entry when a contest is refunded or closed or no winner is declared?
    • Can I upgrade my entry?
    • What is Sell Entry Price?
    • How do I sell my entry?
    • What is a Sealed Entry upgrade?
    • What is a Highlight Entry upgrade?

    Contest - General

    • Can I extend my contest?
    • Why should I create a contest?
    • How much does a contest cost for Contest Holders?
    • How do I create a contest?
    • When do I pay for the contest?
    • Can I get a refund for my contest?
    • What is the "Money Back Guarantee"?
    • What is a Design Brief?
    • How can I write a good Design Brief?
    • Can I upload images or files to support my contest?
    • Can I change the details of my contest after it starts?
    • Where is my contest?

    Contest - Handover

    • Can the designer email me the design?
    • What should the winning designer provide?
    • How does the contest handover work?
    • How do I sign the IP Transfer Agreement?
    • Should I provide revisions after my design is selected as the winner?
    • Should I email the contest holder my design when chosen as the winner?

    Contest - Payment

    Contest - Tips

    • Have you any tips for running a successful contest?
    • Have you any tips for attracting contest entries?
    • I need help with my contest!

    Contest - Upgrades

    • How do I upgrade my contest?
    • What is a Guaranteed Contest?
    • What is a Featured contest?
    • What is a Top Contest?
    • What is an Urgent Contest?
    • What is a Private contest?
    • What is a Sealed Contest? Why are the other contest entries hidden?
    • Can I remove my contest from search engines?
    • Can I make my Private Contest public?
    • Can I increase the prize I'm offering?

    Services - Freelancers

    • What are the benefits of a service?
    • How can I post services?
    • How much shall I pay for listing services?
    • How do I get more orders?
    • What happens after a service is ordered?
    • How can I communicate with Employers?
    • How is a service delivered?
    • How can I manage my services and my orders?
    • How can I rate my Employer?

    Services - Employers

    • How can I find the right services?
    • How can I order the service?
    • How can I communicate with the Freelancers?
    • How is the service delivered?
    • How can I rate the Freelancers?


    • How can I create an invoice for an external client?
    • How much does invoicing for external clients cost?
    • What is an invoice for an external client?

    Hourly Projects

    • What is an Hourly Project?
    • How do I post an Hourly Project?
    • How many hours can I hire a Freelancer for?
    • Can I specify how long my Hourly Project goes for?
    • How do I request a Milestone payment for an Hourly Project?
    • How do I create an invoice for an Hourly Project?
    • How do I pay an Invoice for an Hourly Project?
    • Can I request changes to my Freelancer’s Invoice?
    • An employer has only paid a portion of my invoice. What can I do?
    • How do I provide feedback for an Hourly project?


    • How do I send a message?
    • Who can I message?
    • What happens when I message someone?
    • Can I unsend a message once it has been sent?
    • How do I add an attachment to my message?
    • Where can I find my messages?
    • How do I archive a conversation?
    • How do I view archived conversations?
    • How does chat work with messages?
    • How do I open a chat?
    • How do I report a message?

    Freelancer Rewards

    • What is Freelancer Rewards?
    • How do I earn Rewards?
    • What are experience points (XP)?
    • What are objectives?
    • What are Reward Levels?
    • What are Freelancer Credits?
    • Who is eligible for Freelancer Rewards?
    • Why can't I spend credits in the Credit Shop?
    • What is the Credits Shop?
    • Why are some Items listed as 'Limited'?
    • I bought an item from the Credit Shop but didn't receive the benefit?
    • Where do I find my Freelancer Rewards?
    • Does my Rewards Level affect my reputation?
    • What are Reward Badges?
    • Where are Reward Badges displayed?
    • Why am I not receiving the benefits of an unlocked Reward?

    Design Studio

    • Are Design Studios available for all projects?
    • How do I get my final designs and complete my project?
    • What are the benefits of a Design Studio?
    • What is Design Studio?

    Freelancer Memberships

    • What are Freelancer memberships?
    • What benefits do Freelancer Members get?
    • How much does a Freelancer Membership cost?
    • I've deposited funds for a Freelancer Membership but haven't been upgraded yet.
    • What are the Payment Methods and Billing Cycle?
    • How do I upgrade my membership?
    • How do I downgrade my membership?

    User Profile

    • Can I change my username?
    • The profile progress bar indicates my Profile is incomplete. How do I complete it?
    • How do I edit my Profile?
    • How do I add a Portfolio to my Profile?
    • How do I change my display name in my Profile?
    • Why is my account suspended?
    • Why is my account closed?
    • How do I close my account?


    • How does Freelancer work for Employers?
    • What fees will I pay?
    • How do I post a project?
    • What is an NDA Project?
    • What is a Featured Project?
    • What are Sealed Bids?
    • What is an Urgent Project?
    • What is a Private Project?
    • What is a Recruiter Project?
    • What is a Full-Time Project?
    • What is a Prepaid Project?
    • How do I prepay my project?
    • Why is my project invalid?
    • How do I hire a Freelancer directly for my project?

    Employers - Milestone Payment

    • Can I make an advance payment to a Freelancer?
    • How do I make a Milestone Payment™?
    • How do I release a Milestone Payment™?
    • How do I divide a Milestone Payment™ into parts?
    • How do I cancel a Milestone Payment™?
    • I already released my Milestone Payment™, is there a way for me to get my money back?
    • What is the Milestone Payment™ system?
    • Why should I create a Milestone Payment™ immediately after awarding my project?
    • Why use a Milestone Payment™?

    Employers - Projects

    • Do I need to have sufficient funds in my account to accept a bid?
    • How do I edit a project after bidding starts?
    • How do I put additional information after the bidding starts?
    • How do I invite a Freelancer to bid on my project?
    • How can I ask questions before selecting a Freelancer?
    • How do I accept a bid from a Freelancer?
    • How do I cancel a project?
    • How do I delete a project?

    Employers - Feedback

    • How do I rate and write a review for a Freelancer?
    • What if a Freelancer fails to complete my project?


    Freelancers - Bidding

    Freelancers - Milestone Payment

    • How do I get paid?
    • Why use a Milestone Payment™?
    • How do I check if the Employer sent a Milestone Payment™?
    • How do I cancel a Milestone Payment™?
    • Can I receive payments outside of a project?
    • Can I receive payments outside of Freelancer?

    Freelancers - Feedback

    • How do I rate and write a review for an Employer?
    • What is "Completion Rate"?

    • What is a Sponsored Bid?
    • How do I Sponsor my bid?
    • How many sponsored bids can there be on one project?

    Dispute Resolution Services

    • What is Freelancer's Dispute Resolution Service?
    • How do I file a dispute against a user?
    • Can I dispute work that does not relate to a project?
    • I released the Milestone but the Freelancer did not finish the job! Is there a way to file a dispute against the Freelancer?
    • Can I submit more evidence after the Dispute has been escalated to arbitration?
    • I accidentally clicked on the wrong button/wrote the wrong amount! Could you change it back?
    • I lost the dispute! Can I file for reconsideration?


    • Is there a time limit to leave feedback?
    • Why can't I find the option to rate a user?

    Project Showcase

    • What is Project Showcase?
    • Why Freelancers should showcase their work?
    • How Freelancers can showcase their work?
    • How can Employers use Project Showcase?

    Payments and Billing

    • How do I deposit money into my account?
    • Can I use Direct Deposit (Wire Transfer) to deposit funds?
    • What is the difference between Direct Deposit and Wire Transfer?
    • How do I cancel my PayPal billing agreement?
    • Who can opt for direct deposit? Is this option available for everyone?
    • My deposit is not reflecting in my account.
    • How are payments billed to my account?
    • In what ways can you send me my earnings?
    • How do I withdraw money from my account?
    • Is there a cut-off time for submitting a withdrawal?
    • I'm trying to withdraw using Wire Transfer but I am being redirected to another payment method.
    • Why is my withdrawal still in the pending status?
    • Why is my withdrawal locked?
    • When will my withdrawal be processed?
    • I entered an incorrect PayPal account when requesting a withdrawal. What should I do?
    • What is Express Withdrawals?
    • Why can't I use Express Withdrawals?
    • What countries are applicable for Express Withdrawals?
    • Are there any fees to use Express Withdrawals?
    • How much can I withdraw through Express Withdrawals?

    Financial Reporting

    • How can I view my financial statements?
    • How can I export my financial statements?
    • What are the Profit & Loss graph and Quick Stats?
    • How can I view my Transaction History?
    • How can I export my Transaction History?
    • How can I export my Invoices?

    Debit Card

    • How do I get a Freelancer Debit Card?
    • Where can I withdraw?
    • Can I use my existing Payoneer debit card with my Freelancer account?
    • I am getting an error when I try to connect my existing Payoneer card with Freelancer


    Freelancer Hire Me Program

    • What is a Freelancer Hire Me Program?
    • What are the benefits?
    • Where can I use it?
    • How do I install it?
    • How do I qualify for the zero project fees?
    • I don't have any projects/feedback yet, will this still work for me?
    • Can I still use the old Hire Me widget?
    • What if my referral decides to hire other freelancers instead of me?
    • I referred a new employer but we were charged with the project fees. Why?

    Affiliate Program

    Terms and Conditions

    • Can I exchange money on Freelancer?
    • Can I sell already made solutions?
    • Can I sell scripts, etc. written by others?
    • Can I post a project that will sell my stock items in Freelancer?