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$5 USD / hour
Flag of NIGERIA
port harcourt, nigeria
$5 USD / hour
It's currently 9:30 AM here
Joined January 6, 2024
0 Recommendations

Chidozie E.

@dozieemmanuel05

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$5 USD / hour
Flag of NIGERIA
port harcourt, nigeria
$5 USD / hour
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Customer Support Representative

Are you looking for a customer service representative, that is willing to give your customers the best support experience? Then I am here for you. I am that CSR that will help you in providing solutions to customers issues, give them technical assistance when needed, troubleshoot their problems, handle escalations, maximize customer retention, manage customer feedback and give them a personalized support experience. I have worked as a customer support representative for over 2 years and my abilities, skills, efficiency and effectiveness speaks volume. I have a great customer centric approach towards my job. With me your customers are sure to have an invaluable support experience. I parade these skills with me, Customer Support Customer service Technical support Troubleshooting Appointment setting Online chat support Email and phone support Data entry Customer retention CRM tools expert, etc. You can power up your customer service experience that'll leave your customers wowed, if you allow me to be at your service. Our collaboration will bring productivity.

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Experience

Customer Service Representative

Jae and Stelz Business Consult
Nov 2022 - Feb 2024 (1 year, 3 months)
Handled customer complaints and built strategies for improving the overall customer experience. Answered questions about the services being offered by the organization. Provided proactive customer support. Helped in creating knowledge base articles and FAQ's. Handled over 50 inbound and outbound calls daily. Contributed in remodeling and creating new support process and introduce new softwares to enhance customer service.

Live Chat Customer Support

Fabian Tech Solutions
Aug 2021 - Sep 2022 (1 year, 1 month)
Handled over 30 customer tickets daily. Improved first contact resolution time. Collaborated with a team of six to successfully implement the New CS strategy to reduce average response time. Troubleshoot technical problems. Increased customer satisfaction rate within the first two months. Maximized customer retention rate by working extra and analyzing feedback from unsatisfied customers. Hit and exceed KPI targets regularly. Providing proactive and reactive customer support.

Education

High school diploma

Nigeria 2015 - 2021
(6 years)

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