Bizbees C.

Deependra is part of IBM Strategy and Transformation team, predominantly serving Banking and Telecom organizations. Deependra has 8 years of work experience in Business Process Optimization, Customer Analytics, Channel ROI Analysis, Call Center Optimization, Business Digitization and Legacy Modernization space largely in banking and telecom industry. Worked on Benefit /Financial Modeling, Designed Analytics Use Cases to Analyze Business Challenges & Campaign Performances, Analyzed and aligned Telco Value Drivers with functional capabilities, Designed E2E Transformation Strategy for Customer Experience /Management and Social Business and having good exposure on Text Mining, Big Data Analytic Key Skills Market Entry / Growth Strategy Gap Analysis & Opportunity Assessment Financial and Benefit Modeling Digital Channel Transformation Statistical Techniques and Methodologies Social Media analytics and value management Customer Experience Management Business Strategy & Planning Campaign management Education MBA - Indian Institute of Management, Lucknow Certification in Business Analytics from Kelly School of Business Bachelors of Engineering- Mechanical Engineering, JSSATE Client Experience Bharti Airtel Wataniya Telecom British Telecom Marks & Spencers Barclays Bank Fulton Bank Westpac Bank